Driver/Bellperson - Embassy Suites-LAX South

Job description

The Embassy Suites Los Angeles International Airport South is currently hiring an experienced Driver-Bellperson, eager to serve our guests. This role is responsible for transporting guests in a prompt, friendly, and courteous manner using safe driving practices, escorts arriving and departing guests to and from their accommodations, transporting their luggage, acquainting each guest with their room and features and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. A valid California Commercial Class B license with passenger endorsement is required in order to drive our shuttles. Applicants must be available Fridays through Mondays. 

What will it be like to work for this Hilton Worldwide Brand?

Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable. Embassy Suites properties provide guests with More Reason to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Evening Reception every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites. 

If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Hotels.

What will I be doing?

As a Driver/Bellperson, you would be responsible transporting guests in a prompt, friendly, and courteous manner using safe driving practices, escorts arriving and departing guests to and from their accommodations, transporting their luggage, acquainting each guest with their room and features and responding to guest requests. Specifically, you would be responsible for performing the following tasks to the highest standards:

· 
Comprehends and abides by all traffic regulations while transporting customers to and from the airport terminal or other designated site. 

·  Retrieves guest items from cars, shuttle, and carts. Grasps, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigates bell cart through public areas, guest room corridors and to elevators. 
·  Listens, understands and responds immediately to customer and employee inquiries and request for assistance. Greets customers with a friendly and sincere welcome. 
·  Remains calm and alert especially during emergencies or heavy hotel activity and handles complications from driving in the local community. 
·  Clearly communicates the features, and services of the hotel facilities. 
·  Escorts customer to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference. 
·  Organizes and store luggage as necessary in a designated area.
·  Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies. 

Pay Range -  The hourly wage is $25.23 per hour and is based on applicable and specialized experience and location. 

Embassy Suites by Hilton - LAX South is and Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity.  The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector for luxurious full-service hotels and resorts to extended-stay suite and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service amenities and value. Hilton is dedicated to continuing its tradition for providing exceptional guest experience across its global brands. Our vision "To fill the Earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day and out AMAZING Team Members are the hear of it all.

What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  H Hospitality - We're passionate about delivering exceptional guest experiences.
·  I Integrity - We do the right thing, all the time.
·  L Leadership - We're leaders in our industry and in our communities.
·  T Teamwork - We're team players in everything we do.
·  O Ownership - We're the owners of our actions and decisions.
·  N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

· 
Living the Values

· 
Quality

· 
Productivity

· 
Dependability

· 
Customer Focus

· 
Teamwork

· 
Adaptability

What benefits will I receive?

Hilton is proud to have an award-winning workplace culture. We support the mental and physical wellbeing of all Team members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

·  Access to your pay when you need it through DailyPay
·  Health insurance (Full-Time Only) 
·  Career growth and development  
·  Team Member Resource Groups
·  Recognition and rewards programs
·  Go Hilton travel discount program  
·  Best-in-Class Paid Time Off (PTO)  
·  Supportive parental leave (Full-Time Only)
·  Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
·  Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) 

Embassy Suites by Hilton - LAX South is and Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity.  The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.