Director of Spa and Wellness

Job description

As a Director of Spa and Wellness, you would be responsible for directing and administering the day-to-day activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) by providing leadership in support of service and financial objectives supporting the Hotels strategic business plan, team members training, yield management, payroll cost control, and development of marketing strategies in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Director of Spa and Wellness, you would be responsible for performing the following tasks to the highest standards:

• Direct and administer all Spa operations to include, but not limited to, guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Develop and implement spa menus and marketing strategies.
• Initiate and implement marketing and up-selling techniques to promote spa services to maximize overall revenue.
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counselling and evaluations and delivering recognition and reward.
• Recruit, interview and train team members.
• Ensure team members have current knowledge of spa products, services, facilities, events and pricing and policies.
• Resolve guest issues and concerns to guest satisfaction.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!