Director of Sales

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE -  No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”.

The Waldorf Hilton London is an iconic & historic London hotel built in the late 1908, located in Aldwych.

The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the center of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House and Trafalgar Square.

Located within the historic Waldorf Hotel in London, Homage is a restaurant that masterfully blends the elegance of classic British dining with a modern flair. Inspired by the hotel’s rich heritage, Homage offers a refined yet inviting atmosphere where each dish is crafted with precision and passion. From locally sourced ingredients to timeless recipes reimagined, every element is designed to celebrate the best of British cuisine. Perfect for both locals and visitors, Homage invites you to savor a taste of London’s history with every bite.

Good Godfrey’s honours The Waldorf’s original house band – Howard Godfrey & The Waldorfians. With its dark oak paneling and 1920’s soundtrack, our guests journey back in time to the opulence and elegance of the Roaring ‘20s. With expertly crafted cocktails, our team blends history, flavour, and style for a timeless experience.

At The T Room, we celebrate the quintessentially British joys of tea and cake. Our Tea Sommelier dedicates his time to creating the perfect brew, which is stepped in comfort every time. At The Wild Monkey, we don’t just serve drinks—we serve experiences. The perfect spot for a night out with friends or a vibrant nightcap, but also the ideal venue for private events. Whether it’s a birthday, corporate gathering, or celebration, our venue transforms into an exclusive space for your special occasion. With great cocktails, a lively atmosphere, and personalised service, we promise your event will be as unforgettable as the experience itself.

A WORLD OF REWARDS

·  Competitive salary rate
·  Free, healthy   and high quality   meals  when on duty
·  Grow your Career - Personal Development  programmes designed to support you at every step of your career
·  A chance to make a difference  through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
·  Team Member Travel Program:  discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
·  Team Member Referral Program
·  High street discounts:  with Perks at Work
·  Holiday:  28 days   including bank holidays (increasing yearly to up to 33 days)
·  Modern and inclusive  Team Member’s areas

 

 A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace.

 

What will I be doing?

As Director of Sales, you are responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. A Director of Sales will work to develop the sales group and groom a high-performing sales team. Specifically, you will be responsible for performing the following tasks to the highest standards:

·  Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments
·  Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support
·  Prepare company contracts for the hotel in accordance with current business and pricing conditions
·  Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator
·  Develop the group team through leadership and by example to include sales development; participate in the hiring of team members, and their future success
·  Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate, timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Lead Management System, and Booking Reportsv
·  Actively participate and complete the preparation of the annual Sales and Market Plan, quarterly updates, and the complexed hotels' annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings
·  Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity
·  Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests
·  Produce accurate and timely reports that meet the needs of the hotel and the management company
·  Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team
·  Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs

What are we looking for?

A Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Positive attitude and good communication skills
·  Commitment to delivering a high level of customer service
·  Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
·  Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
·  Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
·  Excellent organisational and planning skills
·  Excellent grooming standards
·  Flexibility to respond to a range of different work situations
·  Ability to work well under time pressure and/or demanding travel schedules
·  Demonstrated previous experience in a Sales role with the proven ability to close a sale

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Knowledge of the local market
·  Knowledge of hospitality industry
·  A passion for sales and target-based performance
·  Relevant degree, in sales, business development or other relevant business field, from an academic institution

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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