Conference and Event Operations Manager

Job description

**Exciting Opportunities to Join the “Pre-Opening Team” at Hilton Woking - Launching in 2024!**

 

Get ready to be part of something truly extraordinary at Hilton Woking, as we prepare to unveil our doors in 2024 and take a leading role in Woking's Victoria Square redevelopment. Join us on our journey, where we are committed to fostering a unique team culture, becoming an integral part of the community, and embracing sustainable practices in everything we do.

 

Our upcoming hotel will showcase 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW , indulge in culinary delights at the all-dining restaurant, OXBO , and enjoy breath-taking views at the chic Sky Bar, LOFT . The success of our hotel relies on hosting Meetings & Events for up to 600 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

 

A WORLD OF REWARDS

·  Competitive Salary
·  Uniform provided and laundered
·  Free and healthy meals when on duty
·  Grow your Career
·  Personal Development programmes designed to support you at every step of your career
·  A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
·  Team Member Travel Program : discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
·  Team Member Referral Program
·  High street discounts: with Perks at Work
·  Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
·  Discounted dental and health cover
·  Modern and inclusive Team Member’s areas
·  Travel - We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community.

A Conference and Banqueting Manager is responsible for overseeing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience while ensuring department targets are met.

 

What will I be doing?

 

As a Conference and Events Manager, you are responsible for overseeing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience. A Conference and Banquet Director will also be required to set budgets and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

·       Oversee and manage all Conference and Banqueting operations

·       Maintain exceptional levels of customer service

·       Ensure compliance of brand standards

·       Evaluate guest satisfaction levels with a focus on continuous improvement

·       Aware of trends and propose ideas to build the range and quality of Conference and Banquet

·       Optimise sales and contain costs, identifying any areas for action

·       Set achievable budgets and other short- and long-term functional goals

·       Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development

·       Ensure communication meetings are conducted and post-meeting minutes generated

·       Manage staff performance issues in compliance with company policies and procedures

·       Recruit, manage, train and develop the Front Office team

What are we looking for?

A Conference and Banqueting Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Strong knowledge of hotel/leisure/service sector
·  Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
·  Exceptional communication skills
·  Exceptional leadership skills to create a winning team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Conference and Events Operations experience in a managerial position in hotel/Events Centre or similar
·  Degree or diploma in Hotel Management or equivalent
·  Passion for delivering exceptional levels of guest service

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -  Hilton Brands | Global Hospitality Company