Concierge Supervisor

Job description

This position is open to Australian residents only or applicants who have the legal right to work in Australia.



About Hilton Melbourne Little Queen Street
Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.

About the role
As Concierge Supervisor, you will be the welcoming face of Hilton Melbourne Little Queen Street, delivering exceptional hospitality experiences. Leading by example, you will inspire your team with your passion for hospitality and outstanding customer service. Your role will include providing tailored recommendations on Melbourne local attractions, overseeing guest luggage and vehicles and organising taxi services. You will report to the Front Office Manager while being responsible for:

·  Welcoming our guests and collaborating with the hotel team to ensure we are delivering exceptional customer service.
·  Act as the main point of contact for guests, assisting with all enquiries while providing friendly advice and information on local attractions, restaurants, and services.
·  Oversee the management of guest luggage, parcels and taxi services.
·  Ensure our valet parking is an exceptional experience that is timely and seamless.
·  Assist the Front Office Manager with daily operations, rostering, performance management, development and training for the Concierge department.
·  Stay informed on VIP guests, Hilton Honors Members and all other guests’ movements for airport arrivals and departures.
·  Provide strategic recommendations on hotel operations to enhance service quality and optimise cost efficiency.

What are we looking for? 

·  Be passionate about delivering exceptional guest experiences.
·  Have a friendly, helpful and engaging demeanour while being well-presented and organised.
·  Prior experience in a supervisor role would be advantageous.
·  Possess excellent interpersonal skills, integrity and reliability, ensuring a positive work environment within the team.
·  Demonstrated ability to resolve problems and work efficiently under pressure.
·  Work as part of a team on a rotating shift basis.
·  Hold a current Australian Driver’s License 

What will it be like to work for Hilton?
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past four years we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute and in 2024 Hilton ranked #2 across all industries. You can also look forward to receiving:

·  Worldwide travel discounts at unbelievable rates for you and your friends and family!
·  Competitive wages
·  Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
·  A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing