Communications Operator - Hilton Baltimore Inner Harbor

Job description

Hilton Baltimore Inner Harbor is looking for two Communications Operators to join the Front Office team! 757 rooms and suites property, located next to Oriole Park at Camden Yards and connected to Baltimore Convention Center via skywalk.

The ideal candidate will hold comparable experience in Hotel PBX or Front Desk, a passion for customer service and have full availability to work the ever-changing schedule of hospitality. This is a fantastic opportunity for those seeking their next steps in a large hotel operation.

Pay Rate:  $17.88 - $19.87 per hour, +$1.00 per hour for hours worked overnight

Shift Pattern for Regular Opening:   flexibility with schedules, starting at 7AM-3:30PM and 3PM-11:30PM, weekends and holidays availability is required. 

Shift Pattern for Overnight Opening:  starting at 11PM-7:30AM, weekends and holidays availability is required.

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

·  Medical Insurance Coverage – for you and your family**
·  Best-in-Class Paid Time Off (PTO)**
·  Mental health resources including free counseling through our Employee Assistance Program**
·  Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
·  401K plan and company match to help save for your retirement
·  Go Hilton travel program: 100 nights of discounted travel
·  Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
·  Access to your pay when you need it through DailyPay
·  Paid Holidays, including your birthday!

*Available benefits may vary depending upon property-specific terms and conditions of employment

**Available to positions classified as Full Time only

What will I be doing?

As a Communications Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

·  Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
·  Provide information and demonstrate knowledge of all hotel facilities and services
·  Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
·  Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
·  Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!