Cluster Sales Manager

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

 

The Cluster Sales Manager implements all sales activities in their area of responsibility and assists the Cluster Director of Sales in the development of managed sales segments (Corporate, Wholesale, Catering & Groups) and new customer relationships while maintaining existing relationships with assigned accounts and consistently striving to maximize revenue for Hilton Auckland, DoubleTree by Hilton Karaka and Hilton Lake Taupo.

 

What will I be doing? 

As the Cluster Sales Manager, you will be responsible for performing the following tasks to the highest standards: 

·  Monitor local market trends and competitor activities to identify new business opportunities.
·  Build and maintain strong relationships with customers. Travel within the region to drive business and increase market share.
·  Secure new accounts in the Corporate, MICE, Wholesale, and Group Tour segments to meet revenue targets.
·  Review performance metrics regularly to track progress and make data-driven decisions.
·  Perform site inspections and presentations for potential clients.
·  Keep stakeholders informed with weekly and monthly updates on account development and lead generation.
·  Develop and implement strategic action plans for corporate entertainment and account management.
·  Attend workshops, trade fairs, and networking events to promote the hotels and generate leads.
·  Create and execute innovative sales campaigns to capture new business.
·  Oversee the sales process and conduct regular evaluations to ensure targets are met.
·  Gather and share market and industry information with the sales team to capitalize on opportunities.
·  Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients and team members. 
·  Carry out any other reasonable duties and responsibilities as assigned. 
·  The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

A Cluster Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• University graduate. 

• Minimum 2 years of experience in a similar capacity with international chain hotels. 

• Good communication and interpersonal skills. 

• Able to work under pressure and deal with stressful situations during busy periods. 

• Good team player. 

• Have hotel sales experience and hotel database. 

 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!