Cluster Reservations Agent

Job description

Join the Cluster Reservations Team for Hilton The Netherlands!

  Work Location 

Apollolaan 138, Amsterdam 1077 BG

The Cluster Reservations Team is responsible for 6 Hilton properties in the Netherlands; DoubleTree by Hilton Amsterdam Centraal Station, DoubleTree by Hilton Royal Parc Soestduinen, Hilton Amsterdam, Hilton Amsterdam Airport Schiphol, Hilton Rotterdam, and Hilton The Hague.

With our Team Members we have one goal to achieve: exceed our guest expectations and improve our outstanding service and high-quality product on a daily basis. Together with our historical background it makes us ‘alive with originality’!

What will it be like to do your internship with Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

What will I be doing?
As Reservations Agent you will be responsible to deliver highest level of quality to our guests. Within this internship you will support the team with the following tasks:

·  In contact with guests to accept and confirm individual guest reservations by e-mail or telephone
·  Responsible for the accurate processing of reservations
·  Updating reservations via various booking systems
·  Excellent knowledge and correct use of the various hotel rates
·  Correct handling of reservations documents
·  Adhere to the company credit policies and procedures
·  Ensure quality checks on existing reservations
·   Maximize room sales and revenue for the hotel, prioritizing up-selling with a sales attitude.
·  Keep guests’ information updated to maintain high level of guest service standards
·  Ensuring the satisfaction and loyalty of our guests and bookers by providing optimal service conform the established standards.     

What are we looking for?

We are currently looking for a motivated and enthusiastic Cluster Reservations Agent. This role will focus on the following skills and competences:

·         Hospitable & commercial attitude

·         Good organizational and administration skills

·         Commitment to delivering a high level of service

·         Knowledge of hotel property management systems

·         Excellent communication skills in English

·         Results driven

·         Preferably of one year relevant experience in a similar position

  What can you expect from us?

Besides being listed as a Great Place to Work in the Large & Multinational workplaces we offer you the following:

·  Intensive training period and a personal development program both via Hilton University and the Learning & Development Team
·  Internal transfer and promotion possibilities
·  Employee discount on Hilton Worldwide hotel rooms via our international Hilton travel program
·  Employee discount of 50% on Food & Beverage at Hilton Worldwide hotels

Have we sparked your interest? Don’t hesitate, apply now and become part of the Hilton family!