Club Services Supervisor - Conrad Washington, DC

Job description

Stay inspired by joining the stunning Conrad hotel located in the heart of urban DC as a Sakura Club Services Supervisor! 

 

This stylish and sophisticated Forbes 4-Star hotel has brought a new standard of luxury to DC with 360 rooms, 32,000 square feet of banquet space, and 5 food and beverage outlets. This includes a signature restaurant, rooftop bar, lobby bar, club lounge, and in-room dining.

 

Want to learn more? Hotel Website , Facebook, Instagram

 

 

Classification: Full-Time

Shift: Various – must be available to weekdays, weekends, and holidays.

Pay Rate:  The pay rate for this role is $28 per hour and is based on applicable and specialized experience and location.

Medical Insurance Coverage Available -  for you and your family

The Club Services Supervisor will assist with overseeing the day-to-day operations of the Sakura Club, including the Food & Beverage and Guest Services experiences for all guests staying within this level.

What will I be doing?

The Club Services Supervisor will assist with overseeing the day-to-day operations of the Sakura Club, including the Food & Beverage and Guest Services experiences for all guests staying within the level.  This position works closely with the Club Services Manager and caters to both the Rooms and Food & Beverage services of this level:

·  Hire, train, supervise, and evaluate Team Members for the Sakura Club.
·  Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.  Remain poised, calm, and alert while serving as a Conrad Brand Ambassador. 
·  Register VIP guests by inputting and retrieving information from a computer system, confirming pertinent information such as number of guests and room rate.  Promote Hilton Honors and other Brand initiatives.  Provide materials for guest arrival and departure, including room keys, club keys, certificates, etc. 
·  Schedule, assign daily work, lead pre-shift meetings, inform and train team members
·  Develop and implement luxury operating standards for Sakura Club.
·  Distribute printed materials, such as brochures of activities or services. 

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

 

Access to your pay when you need it through DailyPay

Medical Insurance Coverage – for you and your family

Mental Health Resources

Best-in-Class Paid Time Off (PTO)  

Go Hilton travel discount program 

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Career growth and development 

Team Member Resource Groups

Recognition and rewards programs

 

* Available benefits may vary depending upon property-specific terms and conditions of employment.