Chief Concierge for Conrad Dubai

Job description

A Chief Concierge Manages concierge team in order to provide assistance and information about local area attractions to guest and patrons, offering a wide selection of choices and alternatives to ensure guest satisfaction. Organization and control processes in the area of Concierge, hotel entrance and to organize luggage storage. Exceed guests’ expectation by a high-quality service. Cost effective use of resources and practical implementation of corporate and operating targets

What will I be doing?

As a Chief Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Chief Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

·  Supervise daily Concierge operations
·  Set Departmental objectives, work schedules, budgets, policies and procedures
·  Responsible for the monthly accruals for valet parking and transportation services. 
·  Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
·  Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
·  Welcoming and providing fond farewell to guests, providing information, advice and accompanying guests
·  Maintain good communication and working relationships with all hotel areas
·  Project a professional manner with an emphasis on hospitality and Guest services.

What are we looking for?

A Chief Concierge serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  A degree or diploma in Hotel Management or equivalent
·  Excellent leadership skills, inter-personal and communication skills
·  A passion for delivering exceptional levels of guest service
·  Excellent grooming standards
·  Prior experience in the same position 

What will it be like to work for Hilton?

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad’s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!