C&E Manager

Job description

SECTION1: MAIN DUTIES 

·  To maximise conference and banqueting revenue and profit through pro-active selling techniques, calendar/time management, and pricing strategy
·  Ensure the highest standards of conference and banqueting business processes
·  Ensure the C and E Sales Team has the skills and knowledge required for high-level performance
·  Implement an effective selling strategy and ensure this strategy is understood and executed by all Team Members
·  Ensure fairness in vendor selection and with vendor pricing, such that non-contracted customers receive the same rates (quotes) regardless of the chosen booking channel used
·  Ensure company/department specific induction/onboarding plan for Revenue/C and E/ Reservations Managers is identified, executed, and in coordination with the relevant Human Resource Manager and Regional Director of Revenue
·  Maintain consistent communication with the Training and Development department to ensure Teams at all levels are trained and developed through the use of structured training calendars and programs
·  Maintain strong internal control of the working environment, such that it is always in compliance Hilton and the Hotel brand's policies and procedures
·  Ensure communication meetings occur and are accompanied by documentation/minutes on a monthly basis
·  Manage staff performance in compliance with company policies and procedures
·  Recruit, manage, train and develop the C and E Team

• Administration 

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To participate in monthly staff meetings and daily follow up action briefings 

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To formulate and upgrade (minimum once per year) a department operations manual, which is accessible at all times to all staff, 

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Detailing product specifications, standards of performance, policies and procedures in accordance with company policy. 

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To monitor on a weekly basis the information, condition with relevance of department o notice boards. 

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To actively participate in Employee Engagement, Guest Satisfaction, and TQM projects. 

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Relieve any colleagues or assume “in charge” role of department in absence of Assistant Director of Sales or Director od Sales 

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Ensure current knowledge of key hotel and department financial targets 

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To maintain a working knowledge of key costs associated with securing / maintaining 

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any particular account or booking to Assist in the preparation of budgets / forecasts / business plans as and when o required

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Negotiation Skills

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Ability to persuade convinces and influences others. 

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Ability to CLOSE the sale. 

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To have patience and take setbacks positively. Able to present information logically 

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and confidently verbally and in written form