Bell Captain - Waldorf Astoria Park City

Job description

Waldorf Astoria  is looking for a  Bell Captain to join the  Front Office  Team in  Park City !

With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world.  This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining.

·  Classification:  Full-Time
·  Shift : Various – must have availability to work weekdays, weekends, and holidays.

Want to learn more?   Hotel Website ,  Hotel Instagram,  Facebook , YouTube

Why join the Waldorf Astoria Park City?

·  Free Epic Local Ski Pass
·  Drastically discounted spa services
·  Work in an environment where kindness, creativity and authenticity is highly appreciated  
·  Complimentary meals on duty
·  Worldwide travel perks - up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts   
·  The world is yours– Your next role could be as a concierge, reservations agent or within a different department like Front Office, Accounts or Human Resources in over 100 different countries  

*Please note, benefits may vary depending on the classification status of the position

What will I be doing?

As a Bell Captain you would be responsible for supervising Bellpersons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

·  Greet and escort arriving and departing guests to and from their accommodations
·  Retrieve and transport guest luggage
·  Inspect guest rooms and acquaint guests with these rooms and their features
·  Respond to guest inquiries and requests in a timely, friendly and efficient manner
·  Organize and store luggage, as needed, according to guidelines
·  Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
·  Recruit, interview and train team members
·  Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
·  Assist in the maintenance, appearance and functionality of equipment

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

·  Access to pay when you need it through DailyPay
·  Medical Insurance Coverage – for you and your family
·  Mental health resources including Employee Assistance Program
·  Best-in-Class Paid Time Off (PTO)
·  Go Hilton travel program: 100 nights of discounted travel
·  Parental leave to support new parents
·  Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
·  401K plan and company match to help save for your retirement
·  Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
·  Career growth and development
·  Team Member Resource Groups
·  Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.