Associate Property Engagement Platform

Job description

From smartphone capabilities like Digital Key to connected smart rooms that allow for integrated entertainment, temperature and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

Please note we are open to receiving applications from candidates based in EMEA region where we have a corporate presence and international airport

What will I be doing?

The primary purpose of this role is to execute the implementation process of Property Engagement Platform – PEP to Hilton hotels globally, delivering the highest standards of service at on-site and remote hotel implementation projects 

After the initial handover from the Manager, the Associate will provide remote and/or onsite training and hotel support, configure the system, build the system database and set up hardware and system interfacing during the deployment of PEP.  Additionally, the Associate will support team members by troubleshooting issues and providing technical advice.    
More specifically, you will: 
•    Liaise with the hotel management team about remote and onsite activities, schedules, and trainings 
•    Perform system issue resolution by collaborating with the support teams (internal and external) to rectify any support tickets
•    Communicate scheduling of shift and task assignments with other Implementation team members 
•    Sign off on projects by providing wrap up and handover documents as per the project plan and task list
•    Maintain your own onboarding and development plans.  Work with the Manager to achieve full exposure to all implementation project types 
•    Assist in special projects, interfacing and ad hoc property support assigned by the Manager
•    Attend all internal department and training calls.  Participate in information sharing through approved channels 

Direct Reports: 
None

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

•    Effective communication skills both verbally and in writing
•    Excellent interpersonal skills to build trust and confidence in order to motivate and influence others 
•    Demonstrates the highest standards of ethical behavior and absolute discretion with sensitive information
•    Ability to take initiative to identify, prioritize and implement actions required to achieve functional goals
•    Proactive problem-solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others 
•    Ability to work well under pressure and effectively handle multiple and concurrent demands
•    Ability to collaborate with others and act in an objective manner to stay on track to achieve common goals
•    Project management skills including ability to manage details through to completion and ensure deadlines are met
•    Experience in technology implementation processes and standards
•    A good understanding of property management systems and interfaces
•    Experience leading a team of Associates during a technology deployment

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

•    Minimum Education: High School/GED
•    Demonstrable professional work experience in Technology related field
•    Hotel experience using Property, Sales or Revenue Systems daily 
•    Additional Requirements (i.e. % of travel time, etc.): Domestic and International Travel 80%

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

•    Bachelor’s degree; or Associate Degree or experience in lieu of
•    Significant professional work experience in Technology related field
•    Consistent record of executing Hilton’s standard operating procedures 
•    Solid understanding of Hilton’s PMS, CRS and interfaces 
•    Shown success in a customer-facing environment (i.e. through satisfaction scores) 
•    Proven track record of a successful systems installer
•    Knowledge in the following: Adobe Illustrator, Basic SQL, JSON, XML, Adobe Acrobat
•    Experience in troubleshooting local hotel interfaces or systems
•    Bilingual

What is it like working for Hilton

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.