Associate GDCM Property Systems Specialist

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.  

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Associate GDCM Property Systems Specialist will follow the approved implementation processes. This position will successfully deploy and install Property, Sales, and/or Revenue systems to our hotel properties globally. You will provide remote / onsite training, system configuration and troubleshooting. You will perform these implementation projects after the handover from the Manager or Senior Associate.

  What will I be doing?

As the Associate GDCM Property Systems Specialist, you will be responsible for performing the following tasks to the highest standard:

·  Liaise with the hotel management team about remote / onsite activities, schedules, and trainings.
·  Execute the following scheduled activities: System database build, training, hardware placement / setup and system interfacing.
·  Perform system issue resolution by collaborating with the support teams (internal and external) to rectify any support tickets.
·  Provide communication with other Implementation team members, including shift and task scheduling.
·  Sign-off on projects, providing wrap up and handover as per the project plan and task list.
·  Maintain your own development and onboarding plans, working with the Senior Associates and management team to achieve full exposure to all implementation project types.
·  Attend all internal departmental and training calls, actively participating in information sharing through approved channels.

 

What are we looking for?

An Associate GDCM Property Systems Specialist is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  2 years of professional work experience in a Technology related field.
·  Bilingual English and Mandarin speaker, as classroom trainings are conducted in English and Mandarin 
·  3 years of hotel experience using Property, Sales or Revenue Systems daily.
·  Solid understanding of Hilton’s systems (PMS, CRS, downstream systems) and interfaces.
·  Able to travel 50% of the time, both domestic and international.
·  Superb communication skills (verbal and written).
·  Independent work ethic and collaboration skills to work as part of a team.
·  Good organization skills to ensure process improvement and implementation integrity.
·  Consistent record of accomplishments executing Hilton’s standard operating procedures and standards.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Bachelor’s Degree or Associate’s Degree.
·  5 years of related experience.
·  2+ years of managerial experience.
·  Shown success in a customer-facing environment (i.e. through satisfaction scores).
·  Proven track record of accomplishment as a systems installer.
·  Experience with SQL, interfaces or systems coding.
·  Proficient in another language besides English and Mandarin.

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!