Assistant Night Manager (m/w/d) Hilton Frankfurt Airport

Job description

ATTENTION TO ALL NIGHT OWLS!

You are a passionate host and enchant our international guests during their stay in our hotels while always having a smile on your face? In addition, you always keep a watchful eye on the security of our hotels during the night and ensure that the nights pass quietly and safely for our guests. 

Let your new work adventure begin! Start your international career with Hilton and benefit from a wide range of training opportunities and many other great advantages. We are Hilton. Welcome to Hilton!

What will I be doing?

·  Check-in and check-out of guests
·  Ensuring smooth and professional operations throughout the hotel on night duty
·  Looking after and advising our international guests, taking special requests into account
·  Answering and transferring telephone calls and messages
·  Professional complaint handling
·  Carrying out the daily closing
·  Processing and carrying out room service orders
·  Preparing various reports and statistics

What you can expect from us

·  Night bonuses of 25% for your work from 22:00 to 06:00
·  Paid break times
·  Flat hierarchies and direct communication at all levels
·  Regular feedback so that you always know where you stand
·  Internal promotion opportunities and national and international career development
·  Promotion of teamwork and cohesion among employees
·  Access to Hilton University with thousands of free learning opportunities
·  Regular internal training opportunities
·  Worldwide accommodation in Hilton hotels (at employee rates that are so attractive we'd rather not mention them here)
·  Comprehensive welcome program and introduction to the company
·  Good meals at low cost in the Team Member Restaurant
·  Travel allowance up to 50€
·  Corporate deals with over 1,500 well-known providers
·  Exclusive low-cost memberships with our fitness partner FITSEVENELEVEN
·  Shift schedule two weeks in advance

This is how you can convince us

·  You have already gained at least 2 years of professional experience in a comparable position
·  Reliability, organizational and teamwork skills are no foreign words for you
·  You deal skillfully with guest feedback and solve minor challenges professionally and independently
·  You always keep an overview even in hectic situations without losing your cool
·  Very good German and English skills are no problem for you

This is important to us

Every company has individual expectations of its future employees - but as we all know, nobody is perfect. So please don't be put off if you don't meet every single one of the requirements in the job advertisement. Feel free to apply anyway. What matters most to us is your personality - we can teach you any knowledge or skills you may be lacking. Be creative in your application or take a more "classic" approach - either way, we look forward to hearing from you.