Assistant Manager - Recreation

Job description

An assistant Recreation Manager is responsible for ensuring exceptional recreation services in accordance with Hilton Standards to our guests.

What will I be doing?

An assistant Recreation Manager is responsible for ensuring exceptional recreation services in accordance with Hilton Standards to our guests.

Specifically, you will be responsible for performing the following tasks to the highest standards:

Plan, organize and coordinate multiple recreation programs.

Respond to Membership complaints and resolve same using HEART model.

Ensure recreation facilities are maintained in order to ensure a safe, clean and appropriate environment for recreation activities.

Provide courteous and efficient guest service from point of arrival to check out.

Book, change and cancel spa appointments.

Assist with laundry, tidies and stock up the locker rooms, lounge area, salon, retail area, and treatment rooms.

Assists with Inventory, training and financial reports.

What are we looking for?

An assistant Recreation Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Management and/or supervisory experience within the leisure sector

Ability to meet financial targets

Ability to work under pressure

Excellent grooming standards

Strong organizational skills

Excellent communication and interpersonal skills

Willingness to develop team members and self

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

Working knowledge, without assistance, of Microsoft Word, Outlook, and Excel computer programs

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Degree in relevant area

Passion for customer service

Ability to close a sale

Relevant fitness and pool qualifications

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!