Assistant Manager - Lobby Lounge & The Terrace

Job description

An Assistant Outlet Manager with Conrad Hotels and Resorts assist in managing the outlet by directing and coordinating all activities, providing assistance to the team and ensuring a consistent delivery of excellent Guest and Member experience whilst working within budgeted guidelines.

What will I be doing?

     An Assistant Outlet Manager with Conrad Hotels and Resorts assist in managing the outlet by directing and coordinating all activities, providing assistance to the team and ensuring a consistent delivery of excellent Guest and Member experience whilst working within budgeted guidelines. To successfully fill this role, you should manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton Worldwide brand standards:

·   Oversee and support the day-to-day operations of the outlet in the absence of the Outlet Manager
·   Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
·   Ensure Team Members maximize all sales opportunities
·   Ensure Team Members consistently maintain brand standards and high levels of customer service
·   Communicates effectively with guests, subordinates, immediate superior and other section heads
·   Manage guest queries/complaints in a timely and efficient manner
·   Identify and solve problems in the outlet in a professional manner
·   Accurately manage all transactions during service
·   Manage Team Member schedules, stock, and wastage levels
·   Ensure all operational equipment is use to its appropriate function and well maintained
·   Be environmentally aware
·   Assist other departments wherever necessary and maintain good working relationships
·   Comply with hotel security, fire regulations and all health and safety legislation
·   To perform any other duties as assigned by immediate superior

What are we looking for?

     An Assistant Outlet Manager serving Hilton Worldwide Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow

·   Previous experience in organizing food & beverage service in a range of outlets
·   Experience in supervising a team
·   Ability to demonstrate delegation skills
·   Possess strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader
·   Flexibility to respond quickly and positively to a range of work situations
·   A passion for developing others to be part of a winning team
·   Flexibility to assist other F&B outlet whenever necessary

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!