Assistant General Manager - Franchise

Job description

Job Requirements

New hotel, opening Summer 2026! Hilton Garden Inn - Kansas City Riverside

Position starting March 2026 to assist with opening activities and preparation.

Come be a part of Kansas City's newest Hilton hotel. A stunning hotel, operated by Scarlett Hotel Group, a premier operator of Hilton hotels.

Support the General Manager in leading and managing all aspects of hotel operations to deliver exceptional guest experiences, maintain Hilton brand standards, and achieve financial goals. Serve as a key leader in a growing Riverside area with strong community presence.

Key Responsibilities

Operations & Leadership

·  Assist the GM in daily hotel operations across departments: front desk, housekeeping, maintenance, food & beverage, and guest services.
·  Act as GM in their absence and ensure smooth, efficient operations.
·  Maintain brand standards and ensure compliance with Hilton policies and procedures.
·  Monitor guest satisfaction, respond to guest feedback, and drive service recovery.

Team Management

·  Coach, train, mentor, and develop department managers and team members.
·  Participate in hiring, performance evaluations, and associate development.
·  Foster a culture of excellence, teamwork, and accountability.

Financial & Business Performance

·  Assist with budgeting, forecasting, and labor management to support property goals.
·  Support revenue initiatives and work with sales/marketing on local demand drivers.
·  Control costs while maximizing operational efficiencies.

Guest & Community Focus

·  Promote outstanding service that aligns with Hilton Garden Inn brand values.
·  Represent the hotel in community events and local partnerships.

Qualifications

·  Proven hospitality management experience (hotel leadership preferred).
·  Strong leadership, guest service, and communication skills.
·  Ability to work flexible hours; some nights/weekends required.
·  Experience with budgeting and business operations desirable.

Why Join Us

·  Career growth potential within Hilton and Scarlett Hotel Group.
·  Competitive salary with bonus opportunity (if applicable).
·  Benefits including health, PTO, retirement, and team travel perks.
·  Collaborative work environment focused on service excellence.

Work Experience

Experience

·  Minimum 3–5 years of progressive hotel leadership experience demonstrating clear career growth (e.g., Supervisor → Department Head → AGM).
·  Prior Hilton brand experience required (Hilton Garden Inn experience strongly preferred).
·  Experience in full-service or focused-service hotel environments.
·  Proven success managing multiple departments (Front Office, Housekeeping, F&B, Maintenance).
·  Pre-opening experience preferred but not required.

Leadership & Operational Skills

·  Demonstrated ability to lead, coach, and develop teams while holding associates accountable.
·  Strong working knowledge of Hilton brand standards, QA processes, and guest satisfaction metrics .
·  Experience driving Guest Stay Experience scores, and service recovery execution.
·  Proven ability to manage labor, scheduling, and productivity to budget.
·  Understanding of hotel P&L, forecasting, and expense control.

Technical Competencies

·  Proficiency in Hilton systems (PEP preferred).
·  Experience with revenue management fundamentals and STR reporting.
·  Strong computer skills (Microsoft Office, PMS, payroll systems).

Personal Attributes

·  High accountability and ownership mindset.
·  Service-driven leader who models professionalism and presence.
·  Strong communicator with ownership-level maturity.
·  Ability to thrive in a fast-paced, hands-on environment.
·  Flexible schedule including evenings, weekends, and holidays.

Benefits

Benefits & Perks

·  Competitive base salary + performance bonus opportunity
·  Medical, dental, and vision insurance
·  401(k) with company match
·  Paid Time Off (PTO) and paid holidays
·  Hilton Team Member Travel Program (discounted hotel stays worldwide)
·  Professional development and advancement opportunities within Scarlett Hotel Group
·  Leadership exposure during a high-visibility pre-opening project
·  Employee referral bonus program

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.