Assistant Front Office Manager - Franchise

Job description

Job Requirements

Who We Are

At Hilton Orange County / Costa Mesa, we pride ourselves on delivering world-class hospitality in one of Southern California’s most dynamic markets. With 486 guest rooms, 12 suites, and expansive meeting space, we are a destination for both business and leisure travelers—and it all starts with exceptional service at the front desk.

What You’ll Be Doing

As Assistant Front Office Manager, you’ll support the Front Office Manager in leading daily operations of the front desk and guest services. You’ll:

·  Supervise and coach front desk associates, guest services, and PBX operators.
·  Ensure smooth check-ins, check-outs, and problem resolution.
·  Coordinate with other departments to maximize occupancy, revenue, and guest satisfaction.
·  Assist with scheduling, training, and performance feedback.
·  Help implement initiatives to improve efficiency and elevate the guest experience.

What We’re Looking For

This role is perfect for  front office supervisors ready to take the next step  or  front office managers from smaller hotels  looking to grow into a larger, full-service environment. You should bring:

·  2+ years of front office or guest services experience, with at least 1 year in a supervisory role.
·  Strong customer service and problem-solving skills.
·  The ability to make sound decisions under pressure and communicate clearly.
·  Flexibility to work evenings, weekends, and holidays as business needs demand.

Work Experience

What You Get

·  The chance to grow your career with Hilton, one of the most recognized brands in hospitality.
·  A supportive, team-focused environment where your contributions matter.
·  Hands-on leadership experience in a large, full-service property.
·  Opportunities for professional development and advancement within Hilton and Remington Hotels.

If you’re ready to bring your skills, leadership, and passion for service to a bigger stage, we’d love to connect with you.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits

Benefits:

·  401(k) matching
·  Dental insurance
·  Employee assistance program
·  Employee discount
·  Food provided
·  Free parking
·  Health insurance
·  Life insurance
·  Paid jury duty
·  Paid time off
·  Parental leave
·  Professional development assistance
·  Retirement plan
·  Tuition reimbursement
·  Vision insurance

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.