Assistant Commercial Director

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 
The Assistant Commercial Director is responsible to support the Commercial Director on the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager and Commercial Director. This role provides support and advice to the Commercial Director in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image. 

What will I be doing? 
As the Assistant Commercial Director, you will be responsible for performing the following tasks to the highest standards:
• Assist the Commercial Director to complete all work related to sales, revenue and marketing of the hotel, assigned by the Commercial Director.
• Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and e-commerce, marketing communications.
• Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements.
• Monitor the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively.
• Supervise and drive the progress and implementation of marketing plans.
• Work together with the Revenue management team and set pricing strategies and sales targets for the hotel.
• Ensure that department staff are clear about the responsibilities assigned to them.
• Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback.
• Ensure that all system related revenue data are accurate and in full compliance with Hilton International standards.
• Maintain communication with all operating departments within the group to maximize sales opportunities.
• Perform any other reasonable duties assigned by the hotel management.

What are we looking for?

An Assistant Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

·  Luxury Hotel / Resort experience.
·  Strong Sales background
·  Proficient level of written and verbal English.
·  Positive attitude and good communications skills.
·  Commitment to delivering a high level of customer service.
·  Excellent selling capabilities.
·  Ability to take initiative.
·  Strong analytical skills with the ability to understand key business indicators and competitive trends and develop approaches to these challenges
·  Strong Geographic market knowledge
·  Able to lead, provide guidance and develop team members, managing by example.