AGM / Sales Director - Franchise

Job description

Job Requirements

The Assistant General Manager / Sales Director (AGM/SD) supports the General Manager in overseeing all hotel operations while leading the hotel’s sales and revenue strategies. This dual role ensures that Hampton Inn Kent consistently delivers outstanding guest satisfaction, maintains operational excellence, and achieves sales and revenue growth in line with Hilton brand standards.

Operational & Leadership Support

·  Assist the General Manager with oversight of all departments, including front desk, housekeeping, maintenance, and breakfast services.
·  Act as the Manager on Duty (MOD) in the absence of the GM.
·  Ensure departments are adequately staffed, trained, and meeting Hilton brand standards.
·  Foster a culture of teamwork, accountability, and professional conduct.

Guest Experience

·  Ensure exceptional guest service across all departments.
·  Address guest concerns promptly and implement corrective actions.
·  Monitor guest feedback (Medallia, SALT scores, Hilton Honors feedback) to drive service improvements.

Sales & Revenue Growth

·  Develop and implement sales strategies to increase corporate, group, and leisure business.
·  Build and maintain strong relationships with local businesses, community partners, and corporate clients.
·  Conduct regular outside sales calls, site tours, and networking to expand business.
·  Partner with Hilton Sales channels to maximize brand-driven business.
·  Forecast occupancy and revenue trends; assist in creating and executing revenue strategies.

Staff Supervision & Development

·  Assist in recruiting, hiring, training, and coaching team members.
·  Conduct performance evaluations and provide regular feedback to staff.
·  Lead by example in customer service and professional hospitality standards.

Administrative & Financial

·  Support the GM in managing expenses, payroll, and revenue reporting.
·  Oversee front desk cash handling and financial controls.
·  Ensure compliance with Hilton brand policies, safety regulations, and local laws.

Work Experience

·  2+ years of hotel management or supervisory experience (Hilton or branded hotel experience strongly preferred).
·  Proven sales or business development experience within hospitality.
·  Strong communication, negotiation, and leadership skills.
·  Experience with hotel PMS (OnQ/PEP preferred).
·  Ability to work a flexible schedule, including weekends and holidays.

Benefits

·  Competitive salary
·  Paid time off
·  Hilton employee travel discounts
·  Career advancement opportunities

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.