Team Lead Distribution Services

Job description

Distribution Services Team Leader

Your Responsibilities

Lead an operational administration team supporting the warehouse shifts and processes.

Ensure operational excellence to achieve excellent results on the main KPI (CPOi, CCNs and LPH).

Supporting Lean journey

Managing cycle- and test counting as well as corrective & preventive measures

Ensure compliance of the WH to all relevant regulations and policies

Manage HSE processes

Lead and arrange audits from different sources (FM, KA, SQS, HSE) internally and externally and manage resulting actions/follow-ups

Ensure Code of Conduct is followed and respected

Manage the interfaces to MO-GB in terms of CCNs and special requests and activities (e.g. INPs)

Liaise with sales force & customer service and manage a correct and efficient order process (input of special requirements, cancelled outbounds, order creation time)

Investigate, resolve and prevent customer & HC claims

Investigate and resolve all insurance claims for carriers (lost or damaged goods)

Lead the management of large projects

Co-ordinate special transports with transport team

Manage facilities of the logistics buildings and liaising with the general facilities team

Manage Bredbury WH cost centres, invoice approvals and discover cost reduction opportunities as well as revenue potentials

Your Profile

Functional Expertise

Bachelor’s Degree in Logistics / Business, preferably with more than 2 years of team leader experience

More than 2 years of customer service experience

Language skills in addition to English strongly preferred (e.g. Swedish, Danish, Finnish, German)

Advanced knowledge of MS Office and SAP required

Passionate about providing excellent customer care

Excellent written and verbal communication and negotiation skills

Understanding the Business

Deep understanding of logistics role in Hilti business and impact to the customer

Deep understanding customer service processes

Open to changing environment based on market conditions and business requirements

Actively seeking potential to improve the business and build partner relationships with other departments

Forward thinking and questioning as-is to proactively drive customer satisfaction

Understanding and defining what needs to be done

Pro-active, self-motivated and able to drive solutions quickly and effectively

High customer orientation

Attention to detail and quality of work

Actively looking for process improvements in direct working environment, and interface with the customer and other logistics functions.

Getting things done

High focus and complete all daily tasks in timely manner, support other areas as required

Be able to handle pressure to meet delivery deadlines

Motivation to achieve daily targets, trying to overachieve whenever possible

Respond to problems quickly and with high level of urgency

Willing to go the extra mile to support the team and/or achieve customer satisfaction

Flexibility to work on different topics/in different areas

Self-motivated to solve issues/support others work on tasks that need to get done (with limited supervision)

Working inclusively with others

Need to be a good team player/work well with others in a team

Ensure process is executed to the defined standard and able to challenge if there are issues

Very Good communication skills across diverse teams, ability to address topics to E1 Leadership

Leverage and moderate change processes between different functional team

Promote a divers and inclusive working environment

Developing yourself and others

Actively seeking for feedback and willing to learn and adapt

Eager to learn and develop beyond initial position (e.g. cross training, move to other shifts, take more responsibilities over time)

Ability to train and support team in all areas and take leadership and ownership of processes to achieve results

What do we not need

No team player

Not able to do customer service tasks

Someone seeking “just a job”

Someone looking for “routine job” doing same thing everyday for the next years

Non negotiable criteria

Customer focus

People Management skills

Customer Service or Logistics experience

Analytical skills