Franchise Operations Manager

Job description

General Responsibilities

Hertz started as a 12 car operation in Chicago in 1918, and has since grown into one of the world’s leading car rental companies with over 9000 corporate and franchise locations throughout approximately 140 countries. The secret of our success is no secret, really - it lies in providing rewarding career paths, fostering personal achievement and celebrating our collective success. Being a world leader takes talent, a clear vision of the road ahead, a driving passion for excellence, but most of all, great people.

Across the UK we employ circa 1,400 people with over 30 different nationalities and we’re currently looking for aFranchise Operations Manager reporting to the VP Franchise OperationsUxbridgeto join our team in our Uxbridge European head office.

The objective of this role is to manage and improve all operational touch points including Policies and Procedures, Audit and Compliance, Core Franchise support services as well as supporting strategic initiatives such as the Global Value Proposition and C2C.

Key-result areas

·  Support Franchise team to drive new country implementations.
·  Achieve Franchise fee income in line with business expectations for all Franchisees
·  Be the central point in the franchise team for all project management tools and training. Offer PM support to franchisees when and if required.
·  Develop close, trusted and effective working relationships with all Hertz, Multibrand franchisees and uphold all corporate brand values.
·  Become the “Champion” to ensure all relevant CoEs in Dublin are working to maximum efficiency in supporting all franchisee activity, develop and lead continuous improvement initiatives across all service providers.
·  Work closely with the Franchise IT Lead and the IT community to deliver new developments and ensure duplication is minimized and all projects are prioritised.
·  Manage the GFO product portfolio prioritization process as part of our global Value Proposition working closely with the Franchise Ops Manager
·  All compliance related efforts including reviewing monthly fee reporting to ensure contractual compliance, annual collection of key documents from Franchisees.
·  Update and develop policies and procedure in order close highlighted gaps from recent audits and other activities.

Job Contacts

·  Finance, Operations
·  COE leadership and SMT
·  Business unit leaders
·  Franchise International team and global contact
·  Franchise PMO Estero
·  Internal Audit

Knowledge, skills and experience required

(Detail here the knowledge, skills and experience required for satisfactory performance of the job)

Educational Background and Experience:

Bachelor’s degree in Economics or Finance with a minimum of 2 years work experience in the area of reporting/analysing.

Knowledge:

·  Attention to detail and understanding of multisite operational processes
·  Highly proficient on Excel (Pivot tables, V-Lookup, Sum-if, Index…) and PowerPoint
·  Prior experience with building reporting tools.
·  Ability and eagerness to be intimately involved with the businesses and contribute to business success.
·  Ability to work efficiently in a global business culture and in an international matrix organization.
·  Can work on a conceptual level and is also able to be pragmatic and results-oriented.
·  Fluency in English is a must.
·  Ideally will have good understanding of the industry, the fundamental business principles and its business drivers.

Skills:

·  Business process analysis and reporting principles
·  Excellent interpersonal, communication and networking skills.
·  Demonstrates resourcefulness, maturity, good analytical skills
·  At ease managing and effectively operating within a matrix organization
·  Project management
·  Open and flexible attitude to rapidly changing environments and re-prioritisation requirements
·  Team Player

In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a competitive Incentive package.

If you believe you have the skills and experience required to succeed within this challenging role in an established organisation please APPLY NOW