Sales Assistant

Job description

  Type of position :Regular position
·  Country :United Kingdom
·  City :London
·  Craft :Stores-Sales
·  Experience :0-3 years

General mission

·  To effectively and accurately provide Hermès customers with the goods and services that we offer and maintain stock levels, merchandising and the Hermès standards of excellent customer service, product knowledge, personal presentation and team work.

Main activities

Customer Service / Communication
- Establish and maintain strong client relationships by ensuring that all clients requests and after sales service issues are followed up and communicated in a timely manner, consistent with Hermès standards and values.
- Develop and maintain, good and constant communication with your line manager and/or Store Manager
- Establish and maintain strong relationships within your own store environment and within Hermès as a whole by providing high level customer service at all times, including prompt response to requests.

Merchandising
- Learn and roll out the Hermès merchandising standards for your department and ensure that displays are regularly updated and changed, in order to provide more interest to the customers.
- Maintain and develop an in depth product knowledge of all departments.
- Ensure merchandise is handled with care and consideration.
- Develop knowledge of after sales processes to best serve and advise the client
- Be pro-active in familiarising yourself with Hermes merchandise through product training, buying books, Podium catalogues, and Monde d'Hermes.

Training
- Successfully participate and complete in any training provided
- Participate in training on best practise of stock control and till procedures which affect the accuracy of the sales and stock data on the stock management database

Stock Management
- Ensure that your stock areas are kept safe, clean and tidy at all times.
- Ensure all goods are security tagged, ticketed, handled and stored with due care.
- Ensure that ticketing is accurate and regularly checked (through spotchecks).
- Ensure that the stock position is accurate (through regular checks).
- Communicate all stock and quality issues with the Store Manager.

Personal Appearance and Conduct
- Arrive in good time each day, to accommodate deliveries as well as spotchecks when required
- Adhere at all times to the dress code, grooming and conduct guidelines as specified in the Hermès Staff Handbook
- Maintain a professional approach and demeanour in keeping with Hermès standards
- Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale
- Respect your team and the customer by being articulate, immaculate, and punctual at all times
- Ensure absolute confidentiality of the Company's commercial activities and internal affairs at all times

Job objectives

- Organised, flexible and reliable
- Excellent communication skills
- Excellent selling skills
- Good team player with capacity to work autonomously
- Professional with ability to work efficiently and accurately under pressure