Retail Operations Executive

Job description

  Type of position :Regular position
·  Country :Hong Kong
·  City :Hong Kong
·  Craft :Sales Administration & Customer Services
·  Experience :Minimum 3 years

Company overview

Hermes Travel Retail Asia - Hong Kong Branch

General mission

·  General Role
This position is responsible for coordinating retail operational functions of the direct stores in the network and supporting the commercial team, including the store managers in development of the business so as to achieve the preset goals and deliver desired results

Context

Scope:
All direct stores in the Travel Retail Asia Pacific region except Korea

Context:
Station in Hong Kong office; store visits and oversea travels are required

Main activities

Major Responsibilities:
• Together with the Retail Manager and Commercial Analyst, develop and monitor closely the action plan and incentive program to achieve the preset target.
• Update and prepare daily and monthly quantitative and qualitative sales report for all direct stores in the network.
• Control and maintain the approved annual store budget for the whole retail operations.
• Monitor the operation status of the stores and provide recommendations or solutions to improve the retail operation regularly to the Retail Manager.
• Ensure that all operation activities are compliant with the Group Policies & Procedures and with the local legal frame.
• Ensure all operational policies and procedures are thoroughly communicated to all retail sale team in a timely manner thru mails, memo and notices.
• Work with the local training relay, establish systemic and updated training and visual merchandising materials library in each stores.
• Monitor and control packaging and PLV inventory and make suggestions on reorder or movement of stocks according to sales trend and the updated merchandising guideline.
• Support the Store Managers to maintain a high level of customer service in the stores and liaise with company contact to handle all after sales services and customer's feedback.
• Liaise with in-house project team and outside vendors with regard to any maintenance needs of the stores and ensure stores are maintained to company standard and all issues are addressed in a timely manner.
• Collaborate with various supporting team and vendors for managing store renovation, store relocation and new store openings and assist on the set up of store operation.
• Oversee and consolidate all uniform orders for the retail sales team.
• Support all administration work for staff sales operation.
• Attend floor for all urgent situations relating to client service or understaffing as practical
• Assist the Retail manager to execute ad hoc projects and related administrative work

Desired profile

Applicant profile

·  Requirements & Capabilities:
• Tertiary educated with at least 3 years of luxury retail operation and administration experience.
• Good understanding of sales in a luxury retail environment.
• Must be a good team player, self-motivated, proactive, customer-oriented and multi-tasking.
• Flexible, good common sense, strong analytical and problem solving skills.
• Excellent interpersonal and communication skills in both verbal and written.
• Fluent in Cantonese and English and Mandarin. French would be an advantage.
• Excellent computer skills and proficient in MS Excel, Word, and PowerPoint
• Negotiation skills, positive attitude
• Independent and self-motivated
• Good communication skill and good organizational skills
• Team player