Technical Customer Service Engineer Solar Technology (m/f)

Job description

Henkel Adhesive Technologies is a worldwide leader in bonding, sealing and surface treatments - thanks to our ambitious people. We create unique value for our clients and our technologies can be found in many objects touching our lives every day. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It's a passion. Have you got what it takes?

Henkel Adhesives Electronics, a division of Henkel Adhesives, is a global producer of advanced adhesives, coatings, encapsulants, films and solder paste for circuit and component assembly for e.g. mobile telecoms, automotive, display manufacturers and others. The Technical Customer Service group is responsible for developing applications knowledge with respect to Henkel Adhesive Electronics markets and new products that ensures the products, as manufactured, can be successfully employed by Henkel Adhesive Electronics customers in a manner that brings value to our customers which is clear and identifiable.

What we offer

Purpose of the job : The role of the Technical Service Engineer is to support the customer in the choice, use and evaluation of our products. He/She should ensure that recommended products function effectively in customer's applications and processes. In order to do this he needs to ensure that he has a good knowledge of the latest developments in the application and product areas relevant to his area of expertise. The engineer needs to ensure that required technical know-how and information is transferred to and adopted by the AE sales organisation for the assigned product lines enabling efficient selling of the AE products.

The jobholder will:

· Be responsible for customer applications projects, providing technical information and recommending products and methods of use for customer applications in order to develop sales of our products.
· Carry out technical projects for customers in collaboration with the Sales force and customers. Ensure that reports are written following the Quality procedure in order to develop sales of our products.
· Communicate and work globally with other parts Henkel to ensure that the latest and best information is available in support of customers.
· Ensure to be up to date with the newest trends in application technology for the Solar market served by Henkel Adhesives Electronics.
· Be the first customer for new products developed by the R&D department by testing the appropriate application methods for these new materials developed for Solar applications.
· Prepare and conduct presentations and technical proposals to internal clients and external customers.
· Represent Henkel Adhesive Electronics at conferences, trade shows and industry association meetings regarding avenues of research and new advances.
· Support QA function in resolution of customer's complaints.

Desired profile

Qualifications :

Who we are looking for

·  University level education or higher degree in Chemistry or Chemical Engineering.
·  Knowledge in application techniques like printing, dispensing, jetting, soldering or other material application techniques is an asset.
·  Preferably hands-on experience in a technical service or manufacturing role in Solar assembly production lines.
·  Proven problem solving and preentation skills.
·  Responsible for successful application of DOE's on projects to resolve customer and development challenges.
·  Fluent in English, and with preference good knowledge of two other European languages.
·  Respect for safety rules.
·  Prepared to travel (regular short term business trips throughout Europe and occasionally globally to customer and other facilities).
·  Job location will be Westerlo, Belgium.

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Discover more: www.henkel.com/career