Operations and Customer Happiness Manager - Ecommerce

Job description

Operations and Customer Happiness Manager

A competitive salary and bonus in a startup with a serious amount of backing and funding: An innovative social commerce platform, providing a solution for users to sell customised products through social media is looking for an Operations and Customer Happiness Manager to join their team. The business works with internet marketers and social media celebrities and influencers who want to sell merchandise, innovating how social media can be used to sell products people will love.

You want to enjoy your work on a daily basis, make people smile with awesome products and join a fun team that gets stuff done. If you are passionate about Operations and Customer Service, read on!

Operations and Customer Happiness Manager

Instrumental in helping strengthen the operations and customer service department, you will also be responsible for improving the supply chain and customer service. The focus will be on helping build a global supply chain that can produce beautiful products customers will love! You will also head the customer service activities and improve products and operations based on customer feedback. You will work directly with the CEO.

You:

• People describe you as overly organised
• You are not afraid to take responsibility and can hold your ground when needed
• You have already planned your 2017 summer holiday!
• You love a little bit of chaos but only because it provides you the opportunity to bring structure and order
• You go the extra mile to make sure people are happy
• You can’t stand dealing with drama and disappointment.
• You are excited about the prospect of working in a small team and having a real impact
• Ideally you have a passion for topics such as supply chain, printing, and technology.

What you should expect:

• The responsibility for shaping the supply chain and product line, including new releases
• A fun and dynamic work environment
• Full ownership of the operations agenda
• The ability to propose and implement your own ideas
• A competitive compensation package

Operations and Customer Happiness Manager

A customer centric organisation, laser focused on seller and buyer happiness, looking for people who get their hands dirty rather than smooth talkers, and team players who like helping others achieve our company goals. Startups evolve quickly, with more and more responsibility given to our first employees - if you like new challenges daily and a fluid job profile where you are in control then this company is perfect for you! This is an opportunity to join an innovative startup early on in the journey and MAKE YOUR MARK! If this sounds like you, APPLY NOW!

Operations and Customer Happiness Manager

NB: Due to the large amount of applications we may receive, regrettably we are only able to contact those candidates who are successfully shortlisted for interview.