First Response Handler

Job description

There are exciting opportunities to join our fast growing Claims Team in our modern open plan Sevenoaks Office based a stones throw from Sevenoaks Railway Station.

Managing Motor Claims across a diverse specialist motor book including Taxi, Commercial, Motor Trade and Short Term Policies this in an ideal chance to advance your Claims career in an exciting innovative Company.

On top of an excellent salary, annual performance related Bonus Scheme up to 10% of base salary, pension scheme, holiday entitlement and social working environment you will receive first rate internal training and access to industry qualifications. Use of a subsidised onsite restaurant and free underground parking for all.

Business Division:

Claims

Purpose of the Role:

• To effectively capture all new claim reports with accuracy and maximise the opportunity for efficient information gathering using conversational management techniques.
• Effectively manage our customers' claim journey and expectations whilst maximising of utilisation of our chain of suppliers.
• Exhaust intervention opportunities in respect of Third Party claims including injury, repair and hire by way of correct decision making and identification of fault claims.
• To expertly validate claims with application of indemnity and fraud knowledge.
• To work and contribute towards team performance and environment.
• Assessing indemnity, liability and mitigating ongoing losses.
• Contribute towards continuous improvement with the generation of ideas

Key Role Deliverables:

Capture accurate and complete new claim data from all available sources and tenaciously pursue all avenues of enquiry.

• Excel against customer service level expectations and taking ownership of all inbound communication.
• Attention to detail.
• Ensure thorough chronological record keeping of all activity within file claim notes.
• Ensure effective communication to Policyholder of all claim decisions and progression.
• Ensure all external and internal supplier instructions are integral.
• Application of Technical Knowledge.
• Expertly assess policy indemnity.
• Identification of fraud indicators.
• Proficiently investigate and assess liability.
• Apply thorough knowledge of risks associated with the use of market claims service providers to influence Third Parties and Policyholders into accepting the benefits of our intervention services.
• Application of reserving philosophy.
  
  

Values:

Striving for Excellent - We are about continuous improvement

Tenacious - We make it happen

Boldly Decisive - We take no prisoners

Innovative - We find solutions

Passionately Committed - We play and communicate as a team.

Experience:

Preferred prior experience working within motor insurance Essential.

Essential experience working within a customer service environment.