6 Month Temporary Customer Service Agent - Full Time

Job description

Title: 6 Month Temporary Customer Service Agent - Full Time
Type: Full-time
Location: Edinburgh, Scotland
H&M Group Customer Service Agent – Edinburgh

Full Time: Temporary 6 month contract, 39 hour contract

Salary: £8.74 per hour, paid fortnightly
Start dates: 16th November 2020
Location:
Edinburgh & Home Based. You must be available to work both remotely
as well as have the ability to commute and work from the Edinburgh
office when and if required.


At H&M we believe it’s possible to find what you love, space to create and room to grow.
A place you can truly belong, being truly yourself.
With a team that is full of life, in a company that feels as good as it looks.
                At H&M we believe it’s possible, because together we make it possible.

What:
Bring your passion and creativity to our H&M adventure and share our pride in helping everyone look and feel good.
Your
main responsibility will be to communicate clearly with our customers
via phone, email, live chat and social media channels and ensure they
are kept at the heart of everything we do by living our values.

How:
We
believe in people and the power that individuals can bring to a team by
being open minded, straightforward and driven by our values and
feedback.
Having the ability to use
your initiative and be flexible to change is important for turning
challenges into extraordinary results.
Your
warmth and enthusiasm for helping others is what makes the conversation
exceptional for our customers and will ensure they are getting the best
possible experience.

Why:
An
opportunity to experience an engaging customer service position from
the comfort of your own home. You will be welcomed in to a friendly and
diverse team, where you will have the opportunity to write your own
H&M Story, growing and developing both personally and
professionally.

Benefits:

5.6 weeks holiday (pro rata), 25% discount for H&M Group, Gym Pass
discounts, access to our Local Benefits Programme, a great social
environment with lots of activities and groups to suit different
passions and team wellness champions – to name but a few!

Operational hours:

Our operational hours are Monday to Friday, 8am – 9pm and at the
weekend between 9am – 6pm. As a result, we would require you to be fully
flexible and available to work any 5 out of 7 days per week.


We
are complying with advice from the government to ensure we can continue
working within safe social distancing guidelines. This means that
applicants must have these capabilities to work from home:


A
practical work environment including a comfortable and safe space to
work with minimal noise disruption and a table and chair to work from
An internet connection with speeds of at least 200kbps 
A mobile phone and good signal in the household
A computer which has Windows 10, Mac OS or a Linux operating system

 
Please note, we require that you provide us with evidence of your proof of right to work in the UK at the interview stage.


We look forward to hearing from you soon!


Write your own H&M story, grow with us, shape your future and achieve more than you ever thought possible