Store Manager - Harrods Ladies Ready-to-Wear

Job description

Role Mission

To ensure the achievement of the store business goals (sales and profitability) as well as to promote and enhance the Gucci brand, in line with Corporate policies and procedures

Key Accountabilities

Sales and Customer Management

· Establish and implement Action Plans to develop sales for each product category and client segment
· Ensure the achievement of business goals and strategic projects, keeping in constant connection with Corporate functions
· Ensure the implementation and development of CRM initiatives to develop a clientele network for the store

People Management

· Manage store staff with the support of Local HR (Recruitment, Coaching, Training)
· Ensure the development of motivation, sense of belonging and business involvement

Store Image Management

· Ensure correct interpretation and implementation of visual guidelines, keeping store employees up to date about visual issues, and ensuring that best sellers products are displayed, through a close cooperation with the Visual Display Team
· Take care of the general look of the store / departments in terms of cleanness, tidiness and efficiency, in order to ensure the best image of products and store, in line with the Gucci brand communication and promotion strategy

Store Operation Management

· Ensure an economical and operational effective management of the store, in compliance with internal policies and procedures
· Guarantee an adequate integration and optimization between front and back-office, by ensuring appropriate store resources coverage, and supervising logistics and stock management
· Ensure maintenance of inventory accuracy, in line with Corporate policies and procedures

Desired profile

Qualifications :

Key Requirements

·  Minimum 3 years of luxury fashion retail management experience with a focus on leading a multicultural team
·  Ability to build, execute and follow the Company strategy
·  Proven ability to drive results and to manage large teams
·  Commercial awareness and strong business acumen
·  Accountability
·  Talent for managing, coaching and developing a team
·  Team-player mentality
·  Strong communication skills
·  Passion for fashion luxury
·  Fluent in English