Gucci Group Watches and Jewelry Customer Service/After Sales Representative - Secaucus New Jersey

Job description

Role Mission

The Gucci Group Watches and Jewelry Customer Service/Aftersales Representative based in Secaucus New Jersey, will provide support for the Aftersales Service department. He/she should have a friendly and positive attitude, excellent communication skills, active listening skills, be a team player, and be able to solve problems in a fast-paced environment.

Key Accountabilities

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Answering calls and emails from customers pertaining to watch and jewelry repairs, and status of part orders;

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Assist customers with availability and pricing;

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Entering customer's information into the watch repair system upon receipt;

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Processing part orders such as links, straps, pins etc. at the request of consumers, authorized service centers, independent and department stores, via phone and fax;

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Issuing credits for returned merchandise;

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New account set up;

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Interact with sales reps regarding account part orders, backorders & status of repairs;

·
Interact with the watch technicians regarding customer's repairs;

· Provide exceptional customer service support.

Desired profile

Qualifications :

Key Requirements

·  1 – 2 years' experience;
· 
Call center and customer service experience preferred;

· 
Resourceful and creative problem solver;

· 
Computer proficient (Microsoft Suite);

· 
Excellent written and verbal skills;

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Self-Starter;

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Team Player;

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Ability to prioritize and multi-task in a dynamic environment;

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Ability to work well with others and independently;

· 
Able to multi-task.

EOE M/D/F/V