Clienteling Intern – 6 months

Job description

Role Mission


The clienteling intern will support the UK & IE Clienteling Coordinator in the day to day clienteling activities. They will also working closely with the UK Retail Team and Consumer Management team based in Milan.

Key Accountabilities

· Support with the communication flow between HQ and stores
· Liaise with and support the in store Clienteling Ambassadors
· Collecting and sharing of Best Practices across the region
· Make sure messages are well understood at store level
· Support with the coordination of clients' selection, profiling and feedback for events and various activities
· Encourage/monitor the correct usage of Clienteling tools and database maintenance
· Consolidate the information requested by HQ and ensure the meeting of deadlines
· Support with the follow up/recap of meetings and development of Power Point Presentations
· Management of Clienteling board to always be updated with KPIs and local initiatives targets and results
· KPIs monitoring, reporting, quantitative & qualitative client performance analysis
· Support with the roll out/implementation of clienteling activities, plans and programs
· Tracking of the activities, clients and related follow ups
· Supporting and participating to in-store and external events
· Collaborating with suppliers and partners
· Administrative and logistics tasks

Desired profile

Key Requirements

·  Successful studies in Management, Business Administration or Marketing (University Degree)
·  International profile (in terms of international academic or work experiences)
·  Passion for fashion and luxury (academic courses related to these topics could be a plus)
·  Proactive, organized and precise
·  Problem solving ability
·  Team player with excellent interpersonal and communication skills
·  Ability to manage multiple tasks in a fast paced environment (availability and flexibility)
·  A previous work experience, possibly in CRM or fashion environment or events management, could be a plus
·  Fluent in English and Italian
·  Advanced knowledge of Excel, Word and PowerPoint

Location: London

Thank you for applying to Gucci. This is a paid full time internship . Please note applications will only be accepted online and only those candidates under consideration will be contacted. Gucci is committed to creating a diverse environment and is proud to be an equal opportunity employer.