UK Event Broadcasting Manager

Job description

Nombre del sítio: UK - London - Brentford
Fecha de publicación: Feb 16 2024

We create a place where people can grow, be their best, be safe, and feel welcome, valued and included. We offer a competitive salary, an annual bonus based on company performance, healthcare and wellbeing programmes, pension plan membership, and shares and savings programme.

 

We embrace modern work practises; our Performance with Choice programme offers a hybrid working model, empowering you to find the optimal balance between remote and in-office work.

 

Discover more about our company wide benefits and life at GSK on our webpage Life at GSK | GSK

We’re moving towards a more sustainable future with our new headquarters. With better public transport links and proximity to world-class science and technology institutions, we’re excited for our move to the vicinity of Earnshaw Street, London WC1A (“the New HQ”) by end H1 2024.

UK Events Broadcasting Manager

Do you have passion for broadcasting and have a keen interest to gaining experience in this area? Then this may be the role for you!

The UK Events Broadcasting Manager role creates an opportunity to be involved in every aspect of GSK involving working with GSK’s global leadership team. Video is a growing field, with continuous broadcasting platform changes, which means research of new technologies and initiative ways of working is crucial for this role.

Additionally, with the global exposure this role provides there is strong development and progression opportunities.

Job Purpose

The Service Manager, Broadcast Event Support position ensures the successful delivery of live video communications using GSK standard live broadcasting platforms for an internal GSK audience. Events originate from global GSK sites and off-site locations.

The Service Manager will liaise with GSK internal customers and external production groups in adhering to the best practices for the delivery of these broadcasts.  The Service Manager will be accountable for any actions, from a broadcast and will follow up with internal GSK groups, managed service providers and vendors support to eliminate root cause of any issues and drive continuous improvement.

In this role you will…

·  Manage live and on-demand broadcast events, provide rich media support utilizing remote systems and network tools, liaise with global internal groups to ensure compliance of web broadcasting processes, collaborate with global production teams, resolve complex technical issues and capture data related to adherence of variances from established processes.
·  Adhering to the GSK Agile best practices framework responsible for all web broadcasting incident, problem and change management. Responsible for managing incident and problem management weekly meetings and driving resolution for all tickets and identifying root cause from any associated live broadcast.
·  Provide mentoring and support, where required, especially for external vendor and internal GSK staff.
·  Manage and direct real-time engineering and system support for the GSK standard live broadcast platforms.
·  Manage actions from a non-successful broadcast to find root cause of any issues.
·  Actively involved in voice of the customer, gathering information, and acting on VOC feedback.
·  Gather live broadcast metrics to drive service improvements and minimize network and system problems.
·  Work closely with internal customers and production vendors to build / establish relationships, advise on service offerings and make recommendations to the most appropriate solution for their business requirements and resolve any technical issues. 

Closing Date for Applications: Friday 1st March 2024

Please take a copy of the Job Description, as this will not be available post closure of the advert.
When applying for this role, please use the ‘cover letter’ of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above.

The information that you have provided in your cover letter and CV will be used to assess your application.

Why you?

Basic Qualifications/Experience:

We are looking for professionals with these required skills to achieve our goals:

·  Proven years of experience working with customers from corporate communications and senior-level management environment.
·  Strong technical process documentation skills are preferred.
·  preferred.
·  Ability to use own initiative as well as being a strong team player
·  Solutions focused approach to problem solving

Preferred Qualifications/Experience:

If you have the following characteristics, it would be a plus:

·  Minimum BS/BA in information technology, media, or a related technical discipline
·  Experience with delivery of internal video communications in a pharmaceutical or major corporate environment (10k+ employees)
·  Experience in vendor management
·  Experience with Microsoft cloud Application platforms (O365, Teams, Stream, etc.)
·  Previous supervisory/management experience

Como empresa impulsada por nuestros valores de enfoque al paciente, transparencia, respeto e integridad, sabemos que la inclusión y la diversidad son esenciales para que podamos tener éxito. Queremos que todos nuestros colegas prosperen en GSK, brindando sus experiencias únicas, asegurándonos de que se sientan bien y que sigan creciendo en sus carreras.  Como candidato para un papel, queremos que usted se sienta de la misma manera.

Creemos en una cultura de trabajo ágil para todos nuestros roles. Si la flexibilidad es importante para usted, lo alentamos a explorar con nuestro equipo de contratación cuáles son las oportunidades.

No dude en ponerse en contacto con nosotros si desea analizar cualquier ajuste a nuestro proceso que pueda ayudarlo a demostrar sus fortalezas y capacidades.  Puede llamarnos al 0808 234 4391 o enviar un correo electrónico Ukdiversity.recruitment@gsk.com .   

A medida que lo solicite, le pediremos que comparta alguna información personal que sea voluntaria. Esto se utilizará para ayudarnos a comprender qué tan bien estamos haciendo frente a nuestras ambiciones de inclusión y diversidad. Realmente lo agradeceríamos si pudiera tomarse unos momentos para completarlo. Tenga la seguridad de que los gerentes de contratación no tienen acceso a esta información, no se utiliza en ninguna parte del proceso de selección y trataremos su información de forma confidencial y la utilizaremos de forma anónima.
We’re moving towards a more sustainable future with our new headquarters. With better public transport links and proximity to world-class science and technology institutions, we’re excited for our move to the vicinity of Earnshaw Street, London WC1A (“the New HQ”) by end H1 2024.