Tech Engineer (Customer Support Analyst)

Job description

Nombre del sítio: Poznan Business Garden
Fecha de publicación: Feb 27 2024

Are you looking for an opportunity to deliver high quality, reliable, and maintainable software to meet product and service requirements?  If so, this is the role for you.

As a Tech Engineer you will be responsible for the implementation of software solutions based on technical requirements provided by the business and stakeholders. 

Tech Engineer (Customer Support Analyst)

Key Responsibilities:

· 
Provide software development of supported product and service

· 
Deliver solutions that meet project and key performance indicators

· 
Support design technical solutions and architecture of supported product/service which fulfill customer, regulatory, and system requirements

· 
Provide input and expertise to project/development teams

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Anticipate, understand, troubleshoot, and fix problems using technical expertise and problem-solving skills to restore product/service, identify root cause, and remediate

· 
Apply agile practices to improve processes and the way software is delivered

· 
Lead automation of development environment through DevOps concept

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Identify technical bottlenecks and resolve performance and reliability issues

· 
Continuously improve software quality through code refactoring as well as minimize tech debt

· 
Maintain expertise on evolving product/service capability and drive innovation within the team

· 
Work with business or customer representatives to identify product/service requirements

Why You?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

· 
Bachelor’s degree in Computer Engineering or related fields

· 
Excellent communication skills

· 
Customer-oriented mindset

· 
English - at least B2

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

· 
Experience working with software development tools

· 
Knowledge on how to troubleshoot software issues

· 
Knowledge of software quality assurance techniques

Why GSK?

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Career at one of the leading global healthcare companies

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Contract of employment

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Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)

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Life insurance and pension plan

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Private medical package with additional preventive healthcare services for employees and their eligible

· 
Sports cards (Multisport)

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Possibilities of development within the role and company’s structure

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Personalized learning approach (mentoring, online training’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external training)

· 
Extensive support of work life balance (flexible working solutions, short Fridays option, health & well-being activities)

· 
Supportive community and integration events

· 
Modern office with creative rooms, fresh fruits everyday

· 
Free car and bike parking, locker rooms and showers.

Inclusion & Diversity at GSK: 

Inclusion and diversity at GSK are key for our success. Here, you will thrive through bringing your unique experiences to both our company and the recruitment process. We want you to be you, feel good and keep growing your career. GSK is an Equal Opportunity and Affirmative Action Employer. Applicants will travel through a transparent recruitment journey that adheres to all required employment standards and regulations. Beyond this, we commit to our values of integrity and respect towards every applicant. We want to hear from you and support with any adjustments that you may require during the recruitment process.

Please get in touch with our Recruitment Team ( pl.recruitment-adjustments@gsk.com ) to further discuss this today.

Si necesita una adaptación u otra asistencia para solicitar un trabajo en GSK, comuníquese con el Centro de Servicios de RR. HH. de GSK al 1-877-694-7547 (gratis en los EE. UU.) o al +1 801 567 5155 (fuera de los EE. UU.).

GSK es un empleador que cree en la igualdad de oportunidades y la acción positiva. Todos los solicitantes calificados recibirán la misma consideración para el empleo sin tener en cuenta la raza, el color, el origen nacional, la religión, el sexo, el embarazo, el estado civil, la orientación sexual, la identidad o expresión de género, la edad, la discapacidad, la información genética, el servicio militar, el estado de veterano cubierto o protegido o cualquier otra clase federal, estatal o local protegida.

Aviso importante a las empresas o agencias de empleo

GSK no acepta recomendaciones de empresas de empleo o agencias de empleo con respecto a las vacantes publicadas en este sitio. Todas las empresas o agencias de empleo están obligadas a ponerse en contacto con el Departamento de Contrataciones Comerciales y Generales o el Departamento de Recursos Humanos de GSK para obtener autorización previa por escrito antes de recomendar a cualquier candidato a GSK. La obtención de autorización previa por escrito es una condición precedente a cualquier acuerdo (verbal o escrito) entre la empresa o agencia de empleo y GSK. En ausencia de dicha autorización por escrito, se considerará que las acciones que emprenda la empresa o agencia de empleo se han realizado sin el consentimiento o el acuerdo contractual de GSK. Por lo tanto, GSK no será responsable de ninguna tarifa derivada de tales acciones o cualquier tarifa que surja de cualquier recomendación por parte de las empresas o agencias de empleo con respecto a las vacantes publicadas en este sitio.

Tenga en cuenta que si usted es un profesional de la salud con licencia de EE. UU. o profesional de la salud según lo definido por las leyes del estado que emite su licencia, puede ser necesario que GSK recolecte e informe los gastos en los que GSK incurre, en su nombre, en el caso de que se lo entreviste para el empleo. Esta recolección de las transferencias de valor aplicables es necesaria para garantizar el cumplimiento de GSK con todos los requisitos federales y estatales de Transparencia de los Estados Unidos. Para obtener más información, visite el sitio de Informe de Transparencia de GSK For the Record .