Process Improvement Expert - Master Data Management (MDM)

Job description

Your Responsibilities :
We are looking for Record to Report (R2R) Process Experts for the areas of expertise listed below to deliver best in class R2R processes to the Regional GSK businesses in BSC KL Hub, balancing cost, quality, customer experience, risk management and to work on Transformation initiatives (Process and system improvement using Lean methodology) and Training.

The Process Improvement Expert - Master Data Management (MDM) key responsibilities will be to:
• Act as a Process Expert on identified R2R business processes and related systems
• Build in depth R2R process & system knowledge for defined area to support BPO on issue resolution, including identification of workaround to mitigate impact and agreeing right level of escalation and working with CERPS Functional Consultant, GPO (Global Process Owner) and R&C (Risk & Compliance) on root cause analysis, work around and risk mitigation
• Build remote BPO and LOC user knowledge through design & delivery of adequate training
• Drive process improvement & standardization, i.e. identify, propose and deliver continuous improvement for process under responsibility to impact positively KPIs, Cost to Serve & Customer experience.
• Identify and Promote best practice and drive compliance to standard practices across the R2R BPO teams
• Work with GPO (Global Process Owner) on transformation, Process or Technology Improvement Initiatives
• Review and monitor Control to ensure risk Mitigation and drive remediation and action plan to ensure risk are mitigated. Act as control champion for his /her area, ensure understanding of control, testing & monitoring is embedded at BPO. Recommend control design improvement to R&C.
• Escalate process and systems exceptions and ongoing systems issues to Service Delivery Lead, Regional Leader and GPO
• Feed into R2R GSK Strategy via Service Delivery Lead
• Engage with CRM on customer and/or performance process challenges

The PIE will be working with the SDL to establish adequate KPIs (lag & leads) and SLAs to monitor day to day operations effectively and proactively identify future challenges.

Why You?

Basic qualifications:
You are a passionate Process Improvement Expert with the following attributes:
• Bachelor's Degree in Accounting or any related discipline
• Hands-on experience and knowledge in Master Data Management (MDM)
• Experience working with SAP system
• Experience of working on a Process or Technology improvement project
• Experience of working in a control / SOX environment
• Experience as R2R Super User or Subject Matter Expert with area of specialization are preferred
• Experience of working in a Shared Service Environment and / or experience of managing of BPO for a sizeable company preferred
• FMCG / Pharmaceutical industry experience would be a bonus
• Excellent communicator and confident in interacting with all levels of individuals across a variety of functions
• Solid analytical skills with ability to identify & resolve problems
• Disciplined, robust organization skills, ability to plan & manage workload
• Actively seek to improve process making them more effective & efficient
• Ability to effectively manage time and resources against agreed deadlines for activities

Preferred qualifications:
n/a

Why GSK? :
Our Company
GlaxoSmithKline (GSK) is a science-led global healthcare company with a special purpose: to help people do more, feel better, live longer. We have three global businesses that research, develop and manufacture innovative pharmaceutical medicines, vaccines and consumer healthcare products. Our goal is to be one of the world's most innovative, best performing and trusted healthcare companies.

We are proud of the difference we make. GSK has ranked 1st in the Access to Medicines Index all five times since its launch in 2008 and FORTUNE Magazine ranked us #1 on its ‘Change the World list' which recognises companies that have made significant progress in sustainable, scalable approaches to addressing societal problems as part of their company strategy.

GSK has been present in Asia for over 50 years and our commitment to the region is strengthened by the establishment of our purpose-built headquarters for Asia. Situated in Singapore, GSK Asia House is a further step in our long-standing strategy to grow and diversify our company - emphasizing the globally balanced business we have built over the years. To better support Asia, we focus on developing talent to improve our ability to make the right decisions for healthcare professionals, patients and consumers across the region.

There are many other roles available within GSK, including in finance, human resources, legal, IT, procurement, communications and core business services. They provide the partnership, strategic counsel and support services the business units need to operate efficiently and effectively. This enables them to focus on developing, manufacturing and delivering medicines, vaccines and products to the patients and consumers who need them.

What We Can Offer You
GSK's dedication to the wellbeing of our employees is reflected in the benefits we offer; including healthcare for yourself and dependents, performance related bonus, long term incentives and a host of other flexible offerings you can tailor to your own preferences. We also offer a range of employee health and wellbeing programs including our truly unique Partnership for Prevention program, a global commitment by GSK to provide all employees with up to 40 preventative healthcare services bringing to life our mission to: do more, feel better and live longer.

Application Process
At GSK we value diversity and treat all candidates equally. We aim to create an inclusive workplace where all employees feel engaged, supportive of one another, and know their work makes an important contribution.

If you would like to join us in innovating and inspiring changes in the industry, we urge you to apply.

Contact information:
You may apply for this position online by selecting the Apply now button.

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