P2P Subject Matter Expert

Job description

Nombre del sítio: Malaysia - Petaling Jaya
Fecha de publicación: Feb 27 2024

The role of the P2P Subject Matter Expert is to support the P2P and O2C SDL working with internal and external customers regarding P2P processes & operational related matter, KPIs, etc and also working in alliance with GSK Operations Team to resolve issues with efficiency. This person will be responsible for the monitoring and control of the lead and lag metrics, documentation and triage of incidents and other support requests for APAC markets.

This role requires knowledge of P2P in terms of processes and SAP system.

This role will provide YOU the opportunity to lead key activities to progress YOUR career.  These responsibilities include some of the following:

·  Monitor day-to-day P2P operation for APAC markets, driving to positively impact Key Performance Indicator (KPI´s) and customer experience.
·  Keep invoice workflow management under healthy control via working closely with GSK Operation Team, business users, Service Delivery Lead, Competency Center, IT etc to ensure invoice workflow is resolve at accurately and timely manner.
·  Escalate process/systems exceptions and ongoing systems issues to Service Delivery Lead, Operation Performance Lead, FRMC and/or GPO etc, to make sure it will be addressed and resolved in a timely manner, on both interim and long-term solution perspective.
·  Acting as a Subject Matter Expert for other teams including strengthening GSK Operation Team’s knowledge with good understanding of P2P systems and process to support issue resolution.
·  Supporting Service Delivery Lead to- resolve customer issues escalated by the business, including provide detailed documentation, action plans to avoid recurrences and propose any changes needed in current ways of working. Reviewing process documents and providing trainings when necessary.
·  Build network and engaging with customer on P2P performance process challenges and improve awareness on P2P E2E Support Model. Bring business users challenges observation to relevant parties for their support on improving customer experience / support model.
·  Review and monitor controls to ensure operation compliance and drive remediation action plan to ensure risk are mitigated. Act as control expert for P2P and ensuring GSK Operation Team’s understanding of control, testing & monitoring is embedded within GSK Operations Centre. Recommend control design improvement to Risk & Compliance Team.
·  Participate ad hoc discussion including generate P2P related reports for analysis upon request.

Why you?

Basic Qualifications:

·  3+ years' experience with Accounts Payable (procure to pay) processes.
·  Degree in Finance/Accounting, or equivalent experience.
·  SAP Proficiency.
·  Microsoft skills (i.e. Excel, Words, Power Points etc.)

Preferred Qualifications:

·  Experience working in a Shared Service or hub environment
·  Proficiency in Mandarin (to support Mandarin speaking markets).
·  Agile and adaptable.
·  Excellent analytical skills. Ability to identify and resolve problems.
·  Excellent communication skills and ability to interact with and influence users/vendors remotely.
·  Ability to work in culturally diverse teams and reconcile cultural differences to successfully deliver services (Local Market, BPO, Functional team, GPO etc)
·  Ability to adjust and adapt to situations in a timely manner.
·  Motivated self-starter, proactive with initiative to work and learn
·  Ability to multitask and use various tools simultaneously.
·  Ability to maintain high standards of work while under reduced supervision.

Why GSK?

Nuestro objetivo es ser una de las empresas de atención médica más innovadoras, de mejor desempeño y más confiables del mundo. Creemos que todos aportamos algo único a GSK y cuando combinamos nuestros conocimientos, experiencias y estilos, el impacto es increíble. Únase a nuestra aventura en GSK donde se inspirará para hacer el mejor trabajo para nuestros pacientes y clientes. Un lugar donde puede ser usted mismo, sentirse bien y seguir creciendo.

  

Aviso importante a las empresas o agencias de empleo

GSK no acepta recomendaciones de empresas de empleo o agencias de empleo con respecto a las vacantes publicadas en este sitio. Todas las empresas o agencias de empleo están obligadas a ponerse en contacto con el Departamento de Contrataciones Comerciales y Generales o el Departamento de Recursos Humanos de GSK para obtener autorización previa por escrito antes de recomendar a cualquier candidato a GSK. La obtención de autorización previa por escrito es una condición precedente a cualquier acuerdo (verbal o escrito) entre la empresa o agencia de empleo y GSK. En ausencia de dicha autorización por escrito, se considerará que las acciones que emprenda la empresa o agencia de empleo se han realizado sin el consentimiento o el acuerdo contractual de GSK. Por lo tanto, GSK no será responsable de ninguna tarifa derivada de tales acciones o cualquier tarifa que surja de cualquier recomendación por parte de las empresas o agencias de empleo con respecto a las vacantes publicadas en este sitio.