CRM specialist

Job description

Nombre del sítio: Japan - Tokyo - Akasaka
Fecha de publicación: Feb 14 2024

We are seeking Japan Commercial and Medical Tech CRM Specialist who will contribute to the success of our Japanese business by leveraging global strategies while focusing on the unique needs of the local market. The ideal candidate will not only be proficient in CRM functionalities but will also be expected to enhance our Omnichannel and AI strategies using data-driven insights.

Key Responsibilities are:

·  Implement and optimize CRM strategies leveraging global initiatives and cater to the Japanese market.
·  Utilize Veeva CRM knowledge to improve customer engagement, sales/medial effectiveness, and business outcomes.
·  Utilize CRM data to inform and drive Omnichannel marketing efforts and AI implementations with other GSK teams.
·  Collaborate with cross-functional teams to integrate CRM solutions with other business solutions and processes.
·  Provide insights and recommendations to the business on CRM best practices and innovations.
·  Ensure CRM tools and data are leveraged to their full potential to deliver personalized customer experiences.
·  Manage CRM-related projects, ensuring they meet business requirements, timelines, and budgets

Basic Qualification:

Skill

·  Proven experience with Veeva CRM and a strong understanding of its application in the pharmaceutical industry in Japan.
·  Ability to translate global strategies into actionable plans that address local business needs.
·  Experience in utilizing CRM data to support Omnichannel and AI initiatives.
·  Strong analytical skills and the ability to derive meaningful insights from complex data sets.
·  Excellent communication and collaboration skills, with the ability to work effectively in a diverse global team environment.
·  A self-starter with the ability to work independently, prioritize effectively, and make sound decisions without constant supervision.
·  Passion and Strong commitment on end-to-end delivery.
·  Fluent in Japanese and proficient in English to engage with both local and global stakeholders.

Experience

·  More than 2 years of industrial experience with Veeva CRM
·  Experience with managing partners, and with business stakeholders
·  Experience in managing CRM projects with internal/external partners at all levels (local/regional/global)

Education/Certification/Language

·  Bachelor’s degree or above in Computer Science or related discipline
·  Exceptional business communication skills in both Japanese and English as Tech Partner

Preferred Qualification:

Skill

·  Skill in leading a multifunctional team for at least a complete project cycle
·  Knowledge of Agile methodology, ITIL based service management, Project Management and Design Thinking is a plus
·  Basic Knowledge of GxP and GAMP is a plus

Experience

·  Working experience to implement new IT system in pharma / life science industry
·  Working in multinational diverse environment is a plus
·  Managing partners as a team is a plus

Education/Certification/Language

·  Veeva product certificate
·  Project Management Education or equivalent certificate (Agile preferred)

Nuestro objetivo es ser una de las empresas de atención médica más innovadoras, de mejor desempeño y más confiables del mundo. Creemos que todos aportamos algo único a GSK y cuando combinamos nuestros conocimientos, experiencias y estilos, el impacto es increíble. Únase a nuestra aventura en GSK donde se inspirará para hacer el mejor trabajo para nuestros pacientes y clientes. Un lugar donde puede ser usted mismo, sentirse bien y seguir creciendo.

  

Aviso importante a las empresas o agencias de empleo

GSK no acepta recomendaciones de empresas de empleo o agencias de empleo con respecto a las vacantes publicadas en este sitio. Todas las empresas o agencias de empleo están obligadas a ponerse en contacto con el Departamento de Contrataciones Comerciales y Generales o el Departamento de Recursos Humanos de GSK para obtener autorización previa por escrito antes de recomendar a cualquier candidato a GSK. La obtención de autorización previa por escrito es una condición precedente a cualquier acuerdo (verbal o escrito) entre la empresa o agencia de empleo y GSK. En ausencia de dicha autorización por escrito, se considerará que las acciones que emprenda la empresa o agencia de empleo se han realizado sin el consentimiento o el acuerdo contractual de GSK. Por lo tanto, GSK no será responsable de ninguna tarifa derivada de tales acciones o cualquier tarifa que surja de cualquier recomendación por parte de las empresas o agencias de empleo con respecto a las vacantes publicadas en este sitio.