Manager IT CRM Administrator/Business

Job description

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

We believe that diversity adds value to our business, our teams and our culture. We are committed to equal employment opportunities that foster an inclusive environment.

Help us lead one of the world’s largest pharmaceutical companies. We are a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing global team of over 20.000 people. That’s why we need a Manager IT CRM Administrator/Business like you.

 

Mission

 

Support Diagnostics Sales/Marketing and Customer Technical support (CTS) teams on the creation, definition and monitoring of CRM (Customer Relationship Management), Sales, Marketing projects and CTS within Salesforce technologies (Salesforce means Sales Cloud, Marketing cloud and ServiceMax) in close collaboration with Grifols IT.

 

What your responsibilities will be

  

·  Relationship Management and Solutions Delivery
·  Develop and maintain business relationships with key business stakeholders on key functional areas to ensure Salesforce needs are being addressed and maintained
·  Gets involved and leads the requirement gathering process and scheduling required workshops to lead the application design process
·  Develops and maintains relationships with external service providers to ensure that business requirements and priorities are being addressed
·  Assists in recommending changes to improve sales and marketing effectiveness.
·  Have a clear, continuous collaboration with Grifols IT
·  Project Implementation and Management
·  Leads the Salesforce project planning process, contributes on cross-functional teams through the lifecycle of the application development, and leads teams in collaborating to assemble a project plan that meets the end user goals
·  Execute and tracks the progress of project deliverables, monitoring progress against schedules, , team effort estimations and addressing issues, and ensuring on-time completion and delivery
·  Provides regular status updates regarding project activities to team members, stakeholders, and project leaders.
·  Applies appropriate judgment in determining when to escalate issues to senior management
·  Technical Support
·  Provides end user support and consultation on application incidents and change requests.
·  To enhance efficiency and a better “time to market,” should be skilled in Salesforce and have access to configurations to apply configurations to the systems and data fixes / data loads without the need to request IT

 

Who you are

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

 

·  Bachelor’s degree or equivalent in experience
·  Experience should include managing projects in Sales, Service and Marketing using Salesforce.
·  Salesforce certifications for Sales and Marketing Cloud are required
·  Managing projects with remote teams and various cultural backgrounds, user requirement gathering and technical writing of functional models
·  Proficiency with MS/Word, MS/Excel, MS/PowerPoint
·  Excellent written and spoken English and Spanish skills
·  Self-motivated (must take ownership of issues and projects to ensure continued progress)
·  Strategic and critical thinker
·  Be able to work well under pressure and in a fast-paced environment
·  Quick learner with a desire to learn, and detail oriented, but with a practical view of best “time to market” solutions that fit the requirements
·  Ability to travel nationally and internationally

 

What we offer

 

It’s a brilliant opportunity for someone with the right talents.

Grifols understands you want a challenging and rewarding career in a critical function such as Manager IT CRM Administrator/Business. We’ll help you grow professionally.

 

Information about Grifols is available at www.grifols.com. If you’re interested in joining our company and you have what it takes, then don’t hesitate to apply.

We look forward to receiving your application.

Grifols is an equal opportunity employer.

 

Flexible schedule: Monday-Thursday 8-9 to 17-18h and Friday 8-15h.

Benefits package

Contract of Employment:  Permanent position

Flexibility for U Program: 2 days remote working

Location: Sant Cugat del Vallès

www.grifols.com

 

 

Location: SPAIN : España : Sant Cugat del Valles:SC4