Vendor Credentialing Coordinator

Job description

3084795
City

WI
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Global Services
Function

Services
Country/Territory

United States
U.S. State, China or Canada Provinces

Wisconsin
Role Summary/Purpose

Responsible for responding to employee and customer requests for Vendor Credentialing information, instructions and documents. Responds to questions in a timely manner with accurate data and guidance on procedures and documents needed. Works with employees, Vendor Credentialing Organizations and customers to provide billing information to keep employee profiles with VCO’s up-to-date.
Essential Responsibilities

• Drive the overall execution of the GEHC Vendor Credentialing processes by providing documents and needed information to employees, customers, and VCO’s.
• Responsible for timely and accurate responses to customer and internal questions and requests.
• Work within all related systems, reports, and Support Central to manage and complete all work.
• Handle all types of requests for first-pass, escalating unknown or critical cases by discretion.
• Monitor requests by supporting field teams, sales teams and external customers via phone, email, and cases.
• Work closely with field service and sales resolve technical and process-related issues.
• Effectively manage and prioritize various needs with minimal supervision.
• Provide support for timely resolution of customer Vendor Credentialing disputes in coordination with Service Sales, field service teams, Human Resources, and Legal teams
Qualifications/Requirements

• Associate degree in Business Administration, Finance, Marketing or related discipline and minimum one year of customer service experience; or a High School diploma/GED and five or more years of customer service experience.
• High proficiency in Microsoft Office Suite products (e.g., Word, Outlook, Excel, Access).
• Minimum two years’ experience working with Microsoft Excel.
• Ability to communicate using local language.
• Strong focus on customer care and satisfaction.
• Demonstrated ability to work under pressure and to meet deadlines and commitments.
Desired Characteristics

• Bachelor’s Degree
• Highly motivated, goal-oriented, and a self-starter, who takes initiative to make things happen and identifies what needs to be done and does it.
• Ability to work autonomously and as part of a team.
• Excellent interpersonal skills.
• Strong verbal and written communication skills.
• Excellent organizational, time management skills, including multitasking and ability to prioritize and meet deadlines, follow up, and an attention to detail.
• Adaptable to multiple requests and daily changes to processes.
• Ability to interact effectively across all levels of a matrix organization, both internally and with external customers.
• Basic understanding of Human Resources practices and Confidentiality.
• Knowledge and understanding of basic Environmental Health Policies to report forward if a danger with their requestors is identified.
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening.