Trainee - Field Service Engineer

Job description

Job Number

2187619

Business

GE Healthcare

Business Segment

Healthcare Life Sciences

About Us

GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the company's website at www.ge.com

GE Healthcare Life Sciences provides products and services used as tools for biopharmaceutical manufacturing, drug discovery and the latest in cellular technologies, thereby enabling our customers around the world to be more productive, effective and creative. Our motivation is to create better health for more people. Through our five decades of supporting the biopharmaceutical industry and its research partners to become more productive, we are helping to reduce costs, increase access and improve quality in the healthcare system. We use our expertise and know-how in imaginative ways to work with our customers to provide what's needed today and create products and solutions to enable the medical treatments of tomorrow. We add value to our customers by:

· Providing cutting-edge research tools that give deeper insights into cell function to enable disease diagnosis and the development of treatments.
· Enabling manufacturing productivity: we provide solutions for the entire bioprocess workflow (i.e. start-to-finish bioprocessing) helping our customers to develop and manufacture biopharmaceuticals more efficiently.
· Providing high quality support and maintenance services.
We are the home of many famous brands, including Whatman, Amersham, Biacore, MicroCal, WAVE, Applied Precision and more. GEHC-LS Learn More About GE Healthcare Life Sciences

GE is diversity. We aim to employ the worlds' brightest minds to help us create an unlimited source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles - people like you!

Posted Position Title

Trainee - Field Service Engineer

Career Level

Entry-Level

Function

Services

Function Segment

Product Maintenance and Support

Location(s) Where Opening Is Available

United Kingdom

City

Cambridge

Relocation Expenses

No

Role Summary/Purpose

Trainee Engineers will be hired into Healthcare Life Sciences business (England & Wales) and will partake in an in depth 18-24 month training programme developing into the position of Junior Field Service Engineer to become responsible for meeting daily service repair needs of customer's equipment and for delivering Service Excellence.

Essential Responsibilities

• Basic troubleshooting, maintenance and service repair needs on designated equipment.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

Quality Specific Goals
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position 2.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Ensure timely dispatch closure (if applicable).
• Ensure completion of all field modifications instructions (FMI's) within prescribed timeframe (if applicable).
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Desired profile

Qualifications/Requirements

• BTEC Level 1/First Diploma (in a relevant subject with merit or distinction), NVQ Level 2 or equivalent Level 2 qualification, or relevant experience (for mature applicants).

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website

http://www.ukba.homeoffice.gov.uk/visas-immigration/working

Desired Characteristics

• Higher National Certificate (HNC) or Higher National Diploma (HND) level qualification in a scientific or electro-mechanical field.
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• Change agent and process oriented.
• Leading and relating to others: Establishes good relationships with customers and staff.
• Builds wide and effective networks of contacts inside and outside the organization.
• Relates well to people at all levels.
• Manages conflict.
• Shares Expertise.
- Applies specialist and detailed technical expertise
- Develops job knowledge and expertise through continual professional development.
- Shares expertise and knowledge with others.
- Uses technology to achieve work objectives
• Organizing and Executing.
- Focuses on customer needs and satisfaction
- Sets high standards for quality and quantity
- Monitors and maintains quality and productivity
- Works in a systematic, methodical and orderly way
• Consistently achieves project goals.
- Takes responsibility for actions, projects and people
- Takes initiative, acts with confidence and works under own direction
- Initiates and generates activity
• Communicating.
- Speaks clearly and fluently
- Expresses opinions, information and key points of an argument clearly
- Makes presentations and undertakes public speaking with skill and confidence
- Responds quickly to the needs of an audience and to their reactions and feedback
• Coping with Pressure.
- Works productively in a pressurized environment
- Keeps emotions under control during difficult situations
- Balances the demands of a work life and a personal life
- Maintains a positive outlook at work
- Handles criticism well and learns from it
• Supporting and Cooperating.
- Demonstrates an interest in and understanding of others
- Adapts to the team and builds team spirit
- Listens, consults others and communicates proactively
- Supports and cares for others
- Upholds ethics and values
- Appropriately follows instructions from others without unnecessarily challenging authority
- Follows procedures and policies
- Compiles with legal obligations and safety requirements of the role
• Embracing Change and Demonstrating Enthusiasm.
- Adapts to changing circumstances
- Accepts new ideas and change initiatives
- Adapts interpersonal style to suit different people or situations
- Works hard and puts in longer hours when it is necessary
- Identifies development strategies needed to achieve career goals and meet new or changing demands of the job

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