Telecommunications Engineer (SONET/SDH, MPLS)

Job description

3261316
Additional Cities

Burnaby
Career Level

Experienced
Relocation Assistance

No
Business

GE Renewable Energy
Business Segment

Renewable Energy Grid Solutions
Function

Services
Country/Territory

Canada
Additional States/Provinces

British Columbia
Postal Code

V5A 4V7
Role Summary/Purpose

The GE Lentronics North America Services team has a job opening for a Telecommunications Engineer. The incumbent must be able to work within a dynamic cross-discipline, cross-organization environment where they are expected to have a "Hands on Make it Happen" mentality in order that we support our customers & partners to deliver best in class products, services and on-going support.

Essential Responsibilities

As the Telecommunications Engineer you will:

·  Frontline customer support to resolve technical issues on the Lentronics product line – Communicate with all areas of Lentronics in supporting partner, integrators and customer, including Sales, Technology, Product Services, Quality Assurance, Manufacturing, etc. to resolve customer technical issues
·  Support the Sales & Commercial teams on technical matters
·  Communicate effectively and professionally with customers via telephone and email
·  Take ownership of issues within Lentronics and communicate on behalf of the customer
·  Diagnose, differentiate, and report hardware and software non-conformance
·  Respond to customer inquiries and provide input regarding solutions
·  Assist in the assessment of customer requirements and provides input regarding solutions
·  Test and analyze equipment failure to determine cause and corrective actions – perform root cause analysis for problem resolution
·  Field Service logistics coordination
·  Commission, upgrade, and troubleshoot SONET/SDH multiplexer, and MPLS-TP products on projects at customer sites
·  Deliver professional services like network analysis, network design and consulting, and technical troubleshooting training
·  Demonstrate equipment setup and support for customer presentations and industry events
·  Perform order engineering/management for system orders from customer and prepare engineering drawings
·  Deliver product training and technical troubleshooting on a variety of Lentronics products and applications to partners, integrators and customers for both domestic and international, as well as with staff and other departments

Qualifications/Requirements

·  Bachelor’s Degree or Technical School Diploma in “STEM” Majors (Science, Technology, Engineering, and Math)
·  Minimum 3 years’ experience in system-level design and troubleshooting concepts
·  Minimum 5 years in Technical Support
ELIGIBILITY REQUIREMENTS:

·  Ability and willingness to work extensively on the road, usually a week at a time, but at times for 2-3 weeks away from home.
·  Ability and willingness to accept a position of trainer to deliver customer training courses
·  Ability and willingness to switch between roles of: Pre-sales support, Field Engineer, Instructor for Customer Training, providing telephone /skype / e-mail tech support for customers when stationed in the office, deliver professional services
·  Ability and willingness to be available for 24/7 hr technical support rotations, offering customers 4-hr technical support

Desired Characteristics

·  CCNA / CCNP certifications
·  Strong oral and written communication skills.
·  Excellent command of English Language
·  Strong interpersonal and leadership skills.
·  Ability to work independently.
·  Strong problem-solving skills.
·  Telecommunications experience, in particular: SONET/SDH, MPLS-TP, T1/E1
·  Experience in packet-based networks; Ethernet routers and switches, TCP/IP
·  Assorted general office tasks: preparing demo nodes for shipment to events, assisting in root analysis investigations related to product issues
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com.

GE Canada works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. This is your chance to become a part of a company internationally known for its reputation as an innovative industry leader that will invest in your success and growth. GE Canada has been recognized as a Top Employer in Canada for 2018. Join GE Canada and help us make a real difference creating the next generation of products and services that will impact the world for generations to come. For more information visit our website at www.ge.com/ca and follow us on Twitter at: http://twitter.com/GE_Canada and YouTube at http://www.youtube.com/user/GECanada. 

Grid Solutions equips 90% of power utilities worldwide to bring power reliably and efficiently from the point of generation to end power consumers. With over 200 years combined experience in providing advanced energy solutions, our products and services enable more resilient, efficient and reliable power systems. For more
information, visit www.GEGridSolutions.com.

Primary Country

Canada
Primary State/Province

British Columbia
Primary City

Burnaby