TechOps Continuous Improvement Lead

Job description

Job Description Summary

This function is responsible for identifying, prioritizing, and executing initiatives that improve quality, efficiency and delivery performance in Fleet Support TechOps team. This role uses data analysis to diagnose performance gaps, leads cross-functional projects to implement sustainable improvements, and enhances digital tools to standardize how work is managed and measured.

Job Description

Roles and Responsibilities

·  Identify inefficiencies, map current-state processes, facilitate root-cause analysis, and implement countermeasures that improve quality, cycle time and cost.
·  Monitor key performance metrics, analyze trends/variation, and translate data into clear insights and recommended actions.
·  Improve and scale dashboards, trackers, and workflow tools; automate manual reporting; ensure data integrity and clarity of definitions.
·  Develop standard work, documentation, training, and control plans to ensure process changes are adopted and maintained.
·  Support structured problem-solving sessions (e.g., process mapping, prioritization, review meetings) to align with internal teams and partners.

Required Qualifications

·  Bachelor’s degree from an accredited university or college with at least 5 of experience in aviation industry is preferred
·  Proficiency in data analysis (e.g., Excel, SQL, Python/R, or similar) and building repeatable metrics
·  Experience improving digital workflows and dashboards, such as Salesforce and Spotfire
·  Proven ability to establish productive working relationships in a cross-functional team environment
·  Proven written and verbal communication skills
·  Effective problem-solving skills

Desired Characteristics

·  Humble: respectful, receptive, agile, eager to learn
·  Transparent: shares critical information, speaks with candor, contributes constructively
·  Focused: quick learner, strategically prioritizes work, committed
·  Leadership ability: strong communicator, decision-maker, collaborative
·  Problem solver: analytical-minded, challenges existing processes, critical thinker

Additional Information

Relocation Assistance Provided: No