Technical writer

Job description

Job Description Summary

As a Technical Writer, you will play a crucial role in transforming complex technical
information into clear, concise, and engaging content. You will collaborate with engineers, product managers, and other stakeholders to produce high-quality documentation, including user manuals, technical specifications, and guides. Your ability to communicate effectively and your attention to detail will ensure that our products are well-documented and accessible to both technical and non-technical audiences.

Job Description

Key responsibilities:

In this role, you will:

·  Develop, write, and maintain comprehensive documentation for GridOS Connect.

·  Create various types of user documentation including manuals, guides, presentations and courseware.

·  Conduct in-person training sessions with our internal employees, customers and partners when needed.

·  Analyze complex technical systems and software and fill any gaps in existing documentation.

·  Obtain appropriate information from subject matter experts and establish reproducible methods for generating clear and concise documentation in accordance with professional standards.

·  Establish and evaluate effective document presentation methods.

·  Actively participate in daily Scrum stand-up meetings, weekly planning and review meetings.

·  Ensure the product documentation produced by the team is of high quality and is presentable to our customers.

·  Stay updated on industry trends and best practices in technical writing to enhance content delivery.

Required qualifications:

Technical:

·  Strong skills in editing (QA for documentation) – ability to recognize errors and opportunities for developmental improvement in a variety of information deliverables.

·  Strong skills at researching and leveraging information architecture principles to create a content structure that supports a wide variety of information types and deliverables.

·  Clear understanding of Lean/Agile/XP software development processes, their application to projects, and how to drive information development in these processes.

·  Strong understanding of the major aspects of software design, development, and QA and ability to leverage this understanding to inform planning and execution for information development projects.

·  Knowledge of core technical communication concepts, such as topic-based authoring, minimalism, task-oriented design, single-sourcing.

·  Outstanding ability to define and research user profiles and to create content targeted appropriately to meet user goals.

Business:

·  Strong domain and product knowledge, including appropriate terminology, with a clear understanding of product line(s) and offerings, competitive landscapes and associated industries.

·  Excellent skills in the process of breaking down software processes into tasks necessary to the targeted user and effectively explaining those tasks to the user.

·  Ability to drive increased efficiency across the teams, eliminating duplication, leveraging product and technology reuse.

·  Excellent project management skills/ ability to lead a writing project: ability to coordinate work of other writers, accurately estimate scope and time, create and work to deadlines, take multiple variables (including other functional areas) into account when setting a schedule.

Personal Attributes:

·  Superior ability to collaborate with subject matter experts.

·  Proactively identifies and removes project obstacles or barriers on behalf of the team.

·  Shares knowledge, establishing trust, credibility, and goodwill.

·  Champions an innovative spirit within the business and is constantly looking for new and better ways to do things.

·  Constantly thinking critically about the task at hand and maintaining an understanding of the problem in the bigger picture.

·  Effectively manages risk and weighs the pros and cons of important decisions that affect multiple team members.

Additional Information

Relocation Assistance Provided: No