Job description

Job Description Summary

Job Description

Roles and Responsibilities

In this role, you will:

• Take a hands-on role partnering with stakeholders and team members to produce high quality technical documentation
• Create various types of product and project documentation including technical content, user and installation material, release documentation, design documentation, test cases and more
• Understand , analyse the  software modules/ product offerings  and fill any gaps in existing documentation
• Obtain appropriate information from subject matter experts and establish reproducible method for generating clear and concise documentation in accordance with professional standards
• Establish and evaluate effective document presentation methods
• Actively participate in daily Scrum stand-up meetings, regular planning and review meetings

Job Characteristics

Technical:

• Strong skills in content editing, proof reading and publishing
• Passionate about learning new technologies.
• Proficient with advanced Microsoft Word
• Experience with AsciiDocs or Markdown-based documentation systems. Familiarity with static site generators to build docs-as-code content (such as Antora, Jekyll, MkDocs, etc.)
• Able to recognize errors and opportunities for developmental improvement in a variety of information deliverables
• Strong skills at researching and leveraging information architecture principles to create a content structure that supports a wide variety of information types and deliverables
• Clear understanding of Lean/Agile/XP software development processes, their application to projects, and how to drive information development in these processes
• Knowledge of core technical communication concepts, such as topic-based authoring, minimalism, task-oriented design, single-sourcing
• Able to communicate complex issues in both a technical and non-technical manner.
• Able to work independently to understand new concepts.
• Strong analytical skills
• Excellent attention to detail

 
Business:

• Understanding and prior experience with software solution documentation domain  Excellent skills in the process of breaking down software processes / solutions  into tasks necessary to the targeted user and effectively crating documentation for the implementation team
• Excellent  ability to  manage the activities of a writing project: accurately estimate scope and time, create and work to deadlines, take multiple variables (including other functional areas) into account when setting a schedule

Leadership/Personal Attributes:

• Able to collaborate with subject matter experts
• Proactively identifies and removes project obstacles or barriers on behalf of the team
• Takes initiative, shares knowledge, establishing trust, credibility, and goodwill
• Constantly thinking critically about the task at hand and maintaining an understanding of the problem in the bigger picture
• Effectively manages risk and weighs the pros and cons of important decisions that affect multiple team members.

Education Qualification

• Bachelor's Degree + Experience in technical writing and/or technical documentation for complex software systemswith 3 to 5 years of experience
• Engineering degree and prior experience of developing enterprise level software documentation would be an added advantage. 
• Proven experience in a highly technical field, such as software development, computer science, or engineering
• Excellent understanding of the principles for effective technical writing
• Effective communicator, both written and verbal
• Excellent attention to detail
• Excellent knowledge of documenting software products

Additional Information