Sr Associate – Digital Inside Lead Management - ServiceMax

Job description

3228957
Additional Cities

San Ramon
Career Level

Experienced
Business Segment

Digital Services
Function

Sales
Country/Territory

United States
Additional States/Provinces

California
Postal Code

94583
Role Summary/Purpose

The Sr Associate - Digital Inside Lead Management is part of ServiceMax’s front line: the point where many individuals encounter our company for the first time. In this roll, you will capture campaign-driven responses from prospective and existing clients using telephone, social media, and websites. As part of a streamlined, end-to-end demand system, you will convert these responses to validated opportunities before engaging ServiceMax sales teams for deal closure.
Essential Responsibilities

In this role, you will:

·  Responsible for marketing the company’s products and/or services via telephone and other digital means with well-qualified prospects.

·  Generate prospective customers through cold calling and qualifies leads.

·  Direct qualified leads to field, Business Partner Channel and/or inside sales team for close.

·  Mail marketing/sales literature to prospective clients, keep up-to-date knowledge of the industry as well as competitive posture of the company, and enhance awareness in the targeted business community of the company and its products/services.

·  Prepare activity and forecast reports.

·  Does not close the sale.
Qualifications/Requirements

Basic Qualifications:

·  Bachelor's Degree. A minimum 3 years of professional experience.

Eligibility Requirements: (Country Specific)

·  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job

·  Must be willing to work out of an office located in San Ramon, CA 2700 Camino Ramon
Desired Characteristics

·  Proficiency in MS-Office applications (Word, Excel)

·  Experience with Databases and/or Customer Relationship Management Systems (as a user

·  Previous experience in high volume lead generation and qualification environments

·  Experience in Software Sales either Industrial or Commercial

·  Experience in business-to-business sales

·  Specific Industry Experience - Knowledge of or experience with Oil/Gas, Power/Utilities, Manufacturing (Food, Consumer Packaged Goods), Automotive, Chemicals.,

·  Ability to multitask & manage high volumes of activity & demonstrate measurable results.– maximum

Technical Expertise:

·  Effectively manages and possesses working industry knowledge and skillset (of self or others) in assigned vertical; Utilizes industry knowledge and skillsets to support an industry relevant line of questioning and resultant problem-solving definition; recommends decisions that inform commercial growth strategies.

Business Acumen:

·  Coaches and mentor’s others on how to collect, analyze, and share information about market trends and competitors to increase customer retention and attract new business; Proactively identifies trends via data analysis and makes strategic recommendations as appropriate.

·  Communicates the importance of understanding customer's business strategies to become an advocate for profitability on behalf of the customer - actively reviews accounts, meets with customers, observes sales force, etc.

Leadership:

·  Turns problem into an opportunity by making both customer and GE view end result as a win for both organizations; Proactively uses systems, data, and tools to help shape thinking of customer issues solved by GE solutions; Builds a deeper understanding of the problem, root cause and probably solutions.

Personal Attributes:

·  Uncovers and articulates critical success factors necessary for the customer to acquire, implement, and utilize a solution; Assists customer in identifying shortcomings, even when they could delay a commercial decision; Utilizes GE experts to propose creative ways for the customer to master the critical success factors.

·  Leads customers to take ownership of explaining their business problems through mutual understanding; Engages customers by creating exciting dialogue; Uses active listening techniques to diffuse tense collaboration and decision-making situations in teams.

#DTR
About Us

ServiceMax is a leading industry provider of field service management software - an estimated $25 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to-end mobile and cloud-based technology for the sector.

ServiceMax brings together the right data at the right moment to delight customers and drive business results at the crucial point of service. We're rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers. Come be part of our innovative team!

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening.
Primary State/Province

California
Primary City

San Ramon