Sourcing Escalation Management Leader

Job description

Job Description Summary

What impact you'll make?

We are seeking a highly skilled and proactive Sourcing Escalation Management Leader to join our Team. In this role, you will be responsible for managing and resolving sourcing-related escalations and ensuring rapid, effective fulfillment during critical customer outages. This position plays a pivotal role in ensuring continuity of supply, stakeholder communication, and cross-functional coordination in high-impact scenarios.

Job Description

What you’ll do

Ensure the most efficient and accurate processing of all transactions:

·  Serve as the primary point of contact for sourcing-related escalations tied to customer outages and urgent fulfillment needs.
·  Coordinate across procurement, planning, logistics, and strategic sourcing teams to resolve escalations quickly and effectively.
·  Establish and lead escalation response protocols and crisis management processes.
·  Communicate status, risks, and recovery plans to key stakeholders, including senior leadership and customers.
·  Establish supplier relation and drive supplier performance improvement according to SQDC.
·  Drive root cause analysis and implement corrective and preventive actions to reduce recurrence of escalations.
·  Negotiate expediting fees, cancelation settlement fees and other NCR costs, etc.
·  Prioritize demand of flow/Eng Flow/CMU outages to support Parts Services Team to prioritize supply chain in order to meet emergency, forced outages, and short cycle customer demands.
·  Develop and maintain performance dashboards, KPIs, and post-mortem reports for continuous improvement.
·  Champion towards Regions to support region strategies and resolve customer issues.
·  Support Supply and Demand Teams in inventory and forecast management.
·  Participate in supplier visits & preparation.
·  Assist MOR & project review preparation.
·  Drive new hire training and SOP/STDW creation and maintenance.

What you’ll bring (Basic Qualifications)

·  Bachelor's degree in Supply Chain Management, Business, Engineering, or related field.
·  Significant experience in sourcing, procurement, or supply chain operations, with proven experience handling escalations or critical supply disruptions.
· 
Fluent English knowledge is essential

·  Strong leadership and communication skills with the ability to influence cross-functional teams under pressure.
·  Customer service and result oriented mindset.
·  Experience in managing suppliers and vendor relationships in a fast-paced, global environment.

What will make you stand out

·  Self-starter, resourceful, team player attitude
·  Solid background in interpretation of Engineering drawings/specifications, and manufacturing process planning/evaluation.
·  Proficient in Microsoft Office applications.
·  LEAN awareness

Additional Notes:

·  Successful applicant will be legally eligible to enter into an employment relationship under the laws of Hungary
·  This is a hybrid role with three days remote and two days in the office.

Additional Information

Relocation Assistance Provided: No