Services Specialist

Job description

Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Job Description

Roles and Responsibilities

·  Operate with autonomy but subject to standard practices and procedures. Make and support decisions within a defined cross functional governance framework.
·  Key Account Management within area of responsibility 
·  Apply and utilize technical skills and analytic thinking required to solve problems. Pro-actively listen, learn and empower others to be successful and to inspire and lead to drive accountability and to deliver results with absolute integrity.  
·  Develop in-depth knowledge of processes or customer groups.
·  Engage and build customer relationships and communication at all levels in the region.
·  Time bound response to customer queries and system issues
·  Individual contributor role, with good interpersonal skills.
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Qualifications/Requirements

·  1 year of experience
·  Degree in Engineering, B.Tech./ BE. 
·  Knowledge of Information Technology (IT) and Operating Technology (OT) industries (software products, markets, technology trends).

Desired Characteristics

·  Candidate should have good understanding of GIS and GEV GNM Solutions.
·  Candidate should be familiar with field Data collection methodologies and Data Migrations to GNM solutions
·  Candidate Should be able to coordinate with field data collection team and customer for data quality.
·  Candidate should be aware of Data quality aspects for utilities.
·  Candidate should have knowledge of Java, C++, Basics of Magik Programming
·  Candidate with basic understanding of SQL and LINUX shall be preferred
·  Candidate with basic understanding/ working experience of SCADA systems should be preferred
·  Strong oral and written communication skills. Ability to document and plan activities.
·  Confident on managing system issues, troubleshooting and defining Root cause
·  Balanced approach to face customer meetings and discussions
·  Open to travel on short notices to address System issues at multiple sites in different geographies

Additional Information

Relocation Assistance Provided: Yes