Healthcare Global Services
Responsible for Customer service
Control of field engineer`s agenda and services requests synchronization (customer, FE availability, tools and parts) for scheduled and corrective maintenance
Consult equipment registration system
Generate and control proposals for customers
Update status of tickets and proposals in the system
Services requests/calls opening in the system
Closing of requests/calls
Follow-up of calls by region or client
Monitoring of customer service in all stages of the process from start to finish (W2W), through the available tools & systems
Perform registration and modification of IB (Equipment and Client)
Control of equipment in your region at the Repair Center
Check availability of items (parts and accessories) in warehouse
Monitor the import process of items (parts and accessories)
Perform Installations forecast and ensure alignment with field engineer
Control of services requests/calls from channel partners
Conduct NPS (Satisfaction Survey) with the customer
1. Bachelor's degree from an accredited university or college
Experience with customer support
Good communication skills, both speaking and writing
Agility to solve problems and multitasking
1. Strong oral and written communication skills.
2. Strong interpersonal and leadership skills.
3. Ability to work independently.
4. Strong problem solving skills.
5. Influencing Skills
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com