Service Engineer

Job description

Job Description

Job Description Summary

Site Service Engineer is a key role delivering range of service solutions primarily for S.Korea customers & OEM projects. Daily activities include but not limited to technical support, onsite services performing product installation & commissioning, case & process management on Monitoring & Diagnostics products. The role will be working with local channel partner teams, sales, technical application & service engineers across CEAP region including factory in UK reporting to the Region Services Leader based in Australia.

In return you will be rewarded with full scale product & continuous hands-on work training upon joining, global working exposure, unparalleled development opportunities, access to GE VERNOVA’s state of art training platforms including GE Vernova Online Learning and an opportunity to work & learn from the world’s best leaders on other Grid Automation products.

Job Description

Essential Responsibilities

·  The key responsibility is to deliver onsite services [Installation & Commissioning] for ongoing projects in S.Korea, manage and execute Grid Automation product solution, case management & repairs remotely and/or on customer site where necessary.
·  Become the local and regional product expert to support customers and channel partners in their planning, execution, product training and services support.
·  An expert in utilizing customer case management tool – Salesforce, own & deliver the resolution of post-sales technical customer issue cases.
·  Support an international team of GE VERNOVA engineers related to product services, troubleshooting, quotes, product quality improvement, customer feedback and sales.
·  Troubleshoot, analyze and resolve complex customer issues remotely, channel repair centre and on site fully independently.
·  Provide necessary technical details and improvement recommendations to R&D, Quality teams for product and process improvements.
·  Maintain accurate and traceable records works completed and prepare regular reports as and when required.
·  Manage local inventory, appropriate stock levels, re-ordering and logistics of equipment and parts in/out of base.
·  Maintain high standard in quality of work, environment, health and safety at work, including working nearby HV/LV equipments.
·  Engage with the customer promoting different service offerings, product range and provide full pre/post-sales support to the sales team whenever required.
·  Communicate schedule details, project milestones, time & service history sheets, manpower & tools/equipment requirements to the service leader.

Qualification Requirements:

·  Degree in Engineering from an accredited university. Major in Electrical and/or Electronics engineering is preferred.
·  Must have minimum 2 year experience working in power substation environment on transformer monitoring, control & system protection relays, technical support & field services.
·  Certificates/licenses for EHS, electrical work, technician, construction and other such is a plus.
·  Proficient in both spoken and written English and Korean is a must.
·  Expertise in monitoring & diagnostic applications, communication protocols, operating computers, Windows, MS Office tools and other related computer hardware/software configuration.
·  Strong interpersonal skills supported by strong analytical, troubleshooting and problem-solving skills.
· 
Desired Characteristics:

·  Able to work independently with minimal supervision, work with international factories, willing to travel to customer sites.
·  Please note that in GE VERNOVA we give highest priority to health & safety of our employees and experience in application of Environmental, Work Health and Safety regulations and compliance as per GE VERNOVA standards is a big plus.
·  Good interpersonal skills and able to manage internal and external stakeholders effectively, including internal engineering and R&D functions, as well as customers and independent third parties.

Additional Information

Relocation Assistance Provided: No