Job description

Job Description Summary

Job Description

As the Industrial Service Delivery Account Manager, you will play a key customer-facing role and act as single point of operational contact for after-sales activities to a specified set of Industry customers. You will be responsible for the delivery and commercial management of day-to-day customer enquiries for after-sales service and small upgrades. Some of the industries we work with are metals, mining, factories, renewables, research & development companies, among others.

In this role you will focus on:

• Being the customer advocate and taking the lead role in dealings with multiple major industrial sector customers.
• Managing the delivery of Long-Term Service Agreements including reactive and planned maintenance activities of Industrial sites.
• Resolving the commercial, technical, and quality issues on multiple contractual arrangements.
• Ensuring that all commercial procedures are observed and supporting the development of procedures and project management processes.
• Registering, compiling, submitting, and negotiating extensions of time, extras to contract and other claims as appropriate.
• performance.
• Handling all day-to-day reporting, resourcing, and planning activities from service contract customers.
• Liaising with management/project engineers/other departments to obtain technical, contractual, and financial solutions.
• Carrying out project reviews using SAP to control projects, check progress, manage cost, identify deviations from plan, detect risk and forecasting.

We are looking for a committed and professional individual with:

• Previous experience of working in a professional customer or account management role.
• Excellent customer service orientation and proactive problem-solving abilities.
• A willingness to work efficiently without direct supervision.
• Excellent written and verbal communication skills at all levels for the purpose of presenting or liaising with senior internal and external stakeholders.
• Good multi-tasking and time management skills.
• An understanding of key business financial procedures (invoicing/revenue recognition/debt management).
• Possession of or ability to obtain BPSS security clearance.
• Valid UK driver's license.

What will make you stand out:

• SAP and Salesforce knowledge will be an added benefit
• Has an engineering background or technical knowledge (desired).

Additional Information